Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

Network Infrastructure Operations Manager, New York City

We're searching for a dedicated, full-time Network Infrastructure Operations Manager to join the Convene team in a fast-paced, agile environment. In this role, you'll tackle a broad range of business initiatives, leveraging a wide set of technologies & tools. You'll be instrumental in supporting our internal Convene team, overseeing IT & security infrastructure across our venue properties, multiple cloud environments, & a diverse range of networking technologies. As a member of our world-class team covering the US market, you'll also have the exciting opportunity to participate in global projects & initiatives, alongside excellent personal development prospects.

What Youll Do:

• Work with an extremely talented cross-functional team to build & maintain the infrastructure which powers the Convene & the Convene family of brands venues
• Conduct break/fix operations & escalations for Security & IT infrastructure on an on-call basis
• Work with departments across the company & help the team respond quickly & effectively to business needs
• Be an escalation point of contact across our global network
• Implement customer networks using both external & internal resources
• Manage vendors by defining initial detailed scope for a project & then overseeing work on a week-to-week basis to ensure accurate, quality delivery
• Take ownership of day-to-day Network Operations, ensuring 100% uptime during business hours & timely response to all inbound ticket requests
• Enforce policy to maintain best practices around network, IT Security, change management procedures, & compliance 
• Explore new technologies & have fun finding the best tools

What We Look For:

• 7+ years of hands-on experience with deploying, maintaining, & managing enterprise-scale networks.
• Expertise in LAN/WAN architecture, multi-site VPN, WiFi networks, & cloud networking
• Familiarity with networking hardware (Cisco, Juniper, Arista, Extreme Networks - experience with Juniper JunOS is preferred)
• Familiarity with WiFi based (802.11ax/802.11be) architecture, technologies, & day to day operations (experience with Extreme Networks CloudIQ & EkahauAI preferred)
• Experience with IP-Based Access Control & Security Camera Systems
• Familiarity with & proficiency in basic TCP/IP based protocols including IEEE 802.1q (VLANs), 802.1d (spanning tree), 802.3ad (LACP Link Aggregation), DHCP
• Jira or other issue tracking systems
• Ability to troubleshoot, research & solve technically challenging problems using both internal & external resources
• Ability to contribute to network transformation projects including new site builds, network/security upgrade projects, & preventative maintenance inspections
• Ability to communicate with internal/external stakeholders & customers
• Experience working with & writing scopes of works with structured cabling, remote hands, & IT consulting partners
• Commitment to quality- caring deeply about quality & knowing what it means to deliver high quality experience
• Collaboration & adaptability youre comfortable wearing many different hats

Compensation:

The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job. Job duties & responsibilities are subject to change based on changing business needs & conditions.

Base Salary:

Salary Min: $150,000  Salary Max: $160,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, & gather. It creates hospitality-driven experiences & uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, & Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, & building amenity centers. With hospitality at its core, each brand & product offers on-site culinary, in-room A/V, production services, & dedicated hospitality staffing resources.As the largest single provider of dedicated meeting & event venues in the U.S. & UK, & with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.

Were Here For You: 

At Convene, youll receive:

Health & Wellness

• Excellent health coverage for you & your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being & support for everyday life
• Fertility & family planning through Kindbody

Time Off & Work-Life Balance

• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge
• Paid time off for new parents: maternity, paternity, adoption

Financial Support & Benefits

• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development & Recognition

• Continuous professional & personal development support
• Employee recognition & reward programs to mark achievements & milestones

Community & Impact

• Opportunities to volunteer, donate, & participate in community give-back initiatives
• The opportunity to have a significant impact on your team & the business in the work that you do

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