Salesforce Operations 

Who we are

DoubleVerify is a leading software platform for digital media measurement, data & analytics. DVs mission is to be the definitive source of transparency & data-driven insights into the quality & effectiveness of digital advertising for the worlds largest brands, publishers & digital ad platforms. DVs technology platform provides advertisers with consistent & unbiased data & analytics that can be used to optimize the quality & return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

What youll do 

As part of the Salesforce Operations team, youll be responsible for determining & solving for internal operational deficiencies within our Salesforce (SFDC) application requiring development / configuration attention & working cross collaboratively with all client-facing teams in the organization.  You will work closely with Stakeholders & the Salesforce Operations Team to organize & discuss requirements, build solutions, & release features / bug fixes to teams while managing them to successful adoption.  Youll be overseeing agile environments within the scope of large-scale business initiatives with an existing, agile-focused release team which includes members across internal support, development, configuration & management roles. Youll be the subject matter expert & go-to person for all things Salesforce, both specific to our organization & all other possible uses.

• Provide guidance & expertise in designing solutions & resolving complex technical challenges to create operational efficiencies across teams in the organization

• Attend meetings with stakeholders over a multitude of roles & occasionally present new features to team

• Collaborate with Cross-functional roles to manage & execute end-to-end project builds as part of daily responsibilities

• Collaborate with stakeholders to define user stories & process flow enhancements for each team

• Build, configure, develop features & customization within Salesforce to meet internal stakeholder expectations

• Mentor junior team members by sharing knowledge, providing feedback, & fostering their professional growth

• Review SFDC Org Apex Application errors & Technical Debt for potential architecture scaling & refactoring improvements that align with business goals & best practices

• Review team members development features to ensure adherence to development standards, best practices & Salesforce development guidelines

• Create clear & intuitive documentation to supplement releases

• Keep up to date with new SFDC features & releases, in order to use all tools at our disposal & optimize builds

Who you are

• 5+ years of SFDC Administrator / Development experience, preferably in online media

• 2+ years of CPQ experience within SFDC, preferably in online media

• Bachelors degree from an accredited institution or equivalent work experience

• SFDC Administrator Certification & SFDC Developer Certification

• SFDC CPQ Certification preferred

• Experience with Sales Cloud, Service Cloud, Experience (Community) Cloud & SFDC CPQ (fka Steelbrick) strongly preferred

• Experience working with Salesforce ETL applications such as DataLoader, DemandTools, Jitterbit, Workato

• Expert SFDC configuration capabilities with experience creating lightning flows

• Expert SFDC development capabilities with backend & frontend experience

• Proficient using DevOps pipelines, encompassing source control within the SDLC framework

• Experience liaising with GTM, Business Operations, Product Organization, Technical Teams & Developers to gather & translate requirements

• Skilled overseeing agile environments within the scope of large-scale business initiatives

• Organized with a rigorous attention to detail, drive for excellence, & a positive can-do approach

• Very strong interpersonal, communication & presentation skills

• Outstanding written & verbal communication skills, capable of conveying issues clearly, making points concisely & ensuring successful overall communication channels

• Strong analytical & problem solving skills with ability to work independently & collaboratively

• Ability to clearly & effectively communicate with clients & all levels of management across different functions

The successful candidates starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, & balancing internal equity relative to peers at DV.
The estimated salary range for this role based on the qualifications set forth in the job description is between [$86,000- $171,000]. This role will also be eligible for bonus/commission (as applicable), equity, & benefits.
The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, & recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women & other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but youre not sure that you check every box, apply anyway!