|
Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals
As a Driver Operations Specialist, youll be on the ground floor at this exciting company ensuring that driver partners have a smooth experience. The Driver Operations Team serves as a direct bridge between the Via's brand & the people who actually deliver our services.
We strive to create effortless experiences for everyone who reaches out to our team, & we serve as an advocate for our partners' drivers in an effort to drive changes to the overall Via's experience. You will make customers feel like they are receiving a world class education on our product suite; they will feel supported throughout their correspondence with us. We bring the voice of the Via's brand to our drivers, & the voice of our drivers to the broader Via's team.
What Youll Do:
- Serve as the front line, speaking with driver partners to help improve their first experience with Via or manage their accounts
- Thrive in a fast-paced environment tackling an array of customer issues
- Become an expert on our services & spread the love of Via everywhere
- Deliver above-and-beyond customer service to our driver partners, finding new & interesting ways to make our customers smile
- Notice even the smallest trends & pain points, then brainstorm ways in which we can create solutions to improve each customers experience
- Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design & product teams
- Learn our tools & product inside & out- while supporting other teams
Who You Are:
- Clear communicator with excellent reading comprehension & writing skills
- Excellent computer & technical skills, including experience with Microsoft Office, the Google Suite, Slack, previous CRM tools like Salesforce a plus
- Great listener & conversationalist
- A well-rounded team player who takes ownership of (and pride in) your work
- Someone with a strong work ethic & an entrepreneurial spirit
- Dynamic; willing to wear multiple hats & work on projects of all types
- You take initiative to solve problems & get the job done
- Empathetic & the able to put yourself in the customer's shoes
Compensation & Benefits: (NYC, CA, CO, WA Only)
-
- Final hourly rate will be determined by the candidates experience, knowledge, & skills
- Hourly Range: $18-$22/hour
Founded in 2012, Via pioneered the TransitTech category by using new technologies to develop public mobility systems optimizing networks of buses, shuttles, wheelchair accessible vehicles, school buses, autonomous vehicles, & electric vehicles around the globe.
Building the world's most efficient, equitable, & sustainable transportation network for all passengers including those with limited mobility, those without smartphones, & unbanked populations Via works with its partners to lower the costs of public transit while providing transportation options that rival the convenience of a personal car while reducing environmental impact.
At the intersection of transportation & technology, Via is a visionary market leader that combines software innovation with sophisticated service design & operational expertise to fundamentally improve the way the world moves, providing technology in 650 communities & more than 35 countries & counting.
Ready to join the ride?
Pursuant to CPRA for California residents, you can read more about our policy here.
|
