Warby Parker is on the lookout for an Associate Manager of New Store Openings (NSO) to lead the full launch process for new retail locations in your region & beyond. In this role, youll play a key part in ensuring operational excellence, driving cross-functional collaboration, & managing the end-to-end NSO processfrom pre-opening preparation to post-opening follow-ups. Youll work closely with the Retail Operations, Construction, Supply Chain, & field teams to create a seamless store launch experience. 

This role will be based out of our New York City HQ & report directly to the Director of Retail Operations. Approximately 80% of your time will be focused on pre-work, project management, & coordination with field teams & HQ partners to ensure every store opens smoothly & successfully. The remaining 20% will support the Retail Operations team in driving store operational improvements that benefit store growth, collaborating on projects that enhance efficiency & contributing to broader operational initiatives across the fleet. Sounds cool? Read on!

What youll do:

• Oversee 2025 NSOs per year, remotely managing end-to-end execution alongside Store Leaders (SL) on the ground
• Host kick-off calls & establish weekly NSO planning meetings to align on priorities with partners from the Retail Ops, Marketing, & Construction teams
• Confirm & facilitate operational specifics, including operating hours, property manager introductions, & site-specific details
• Act as a primary point of contact for weekly store development calls, leading communication with District Leaders (DL), Area Leaders (AL), Store Leaders, & HQ partners before & during store openings
• Partner with the Supply Chain, Brand, Visuals, & Lab teams to ensure that all NSO supplies & products arrive on time & are properly checked in
• Manage key system setup processes, including software integration, Google Doc creation, & vendor account creation
• Support store turnover, operational setup, & dress rehearsals, & provide hands-on assistance throughout opening weekends
• In partnership with DLs, support the training district support leads to execute orientation & dress rehearsal with store team
• Collaborate with on-site facilitators, SLs, & ALs/DLs to gather feedback for continuous improvement on NSO execution
• Identify any warranty items with the Retail Facilities & Construction teams through post-opening reviews with field leaders
• Sometimes need to travel to support single-store market growth

Who you are:

• An empathetic & clear communicator with a no-task-too-big-or-too-small attitude
• A proactive problem-solver with strong judgment & the ability to escalate decisions appropriately
• A team player who excels at building cross-functional relationships & fostering collaboration
• Highly organized & detail-oriented, with a process-driven mindset that allows for adaptability
• A quick thinker who can make confident decisions under pressure
• A strong leader who can effectively train & support teams of all experience levels
• Retail Store experience preferred
• Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Extra credit:

• Experience with NSO training and/or store setup
• Strong proficiency in Google Suite tools

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, & dental insurance
• Life & AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Education Reimbursement
• Free eyewear
• And more (just ask!)