Events  Deals  Jobs 
    Sign in  
BetterCloud // SaaS ops mgmt platform
Atlanta    Posted: Wednesday, February 10, 2021
Apply To Job

BetterCloud is the leading SaaS Management Platform (SMP) that enables IT professionals to discover, manage & secure the growing stack of SaaS applications in the digital workplace. With an expanding ecosystem of SaaS integrations, thousands of forward thinking organizations like Zoom, Walmart, & Square now rely on BetterCloud to automate processes & policies across their cloud application portfolio.

A pioneer of the SaaSOps movement, BetterCloud has built a community of more than 45K IT professionals who are embracing the new role of SaaSOps within IT organizations. The company launched the first-ever annual SaasOps-focused conference, Altitude, & publishes annually the definitive market research report, State of SaaSOps, on the market & category.

BetterCloud is headquartered in New York City with offices in San Francisco, CA & Atlanta, GA.  The company's total amount raised to date is $187 million. Investors include Warburg Pincus, Accel, Bain Capital Ventures, Flybridge Capital Partners, & Greycroft Partners. 

We are looking for a Technical Support Specialist who is excited to provide our rapidly growing customer base with exceptional support. You & your teammates will be interacting with customers via email, chat, & video calls. Youre a great match if you possess creative troubleshooting skills to offer & provide solutions to customers.

Qualifications | Required

  • Creative thinker & strategic problem solver
  • Enjoy engaging with both happy & unhappy customers
  • Work effectively & efficiently both within a team & on your own
  • Excited to play an integral role during our companys most rapid growth period
  • Smart, hungry, & looking for real world experience starting your first day

Qualifications | Preferred

  • Customer Support Experience
  • G Suite & other SaaS/Cloud based applications administrative knowledge
  • Experience with Zendesk, JIRA, Splunk, & Google App Engine
  • IT/Systems Administration


  • Become an expert in BetterCloud & other SaaS/Cloud based applications
  • Prioritize, answer, & implement creative solutions for customers within our defined SLAs
  • Complete the G Suite Administrator & other relevant Certification Exams
  • Create, edit, & manage content for our extensive Knowledge Base

Compensation | Benefits

  • Competitive base salary
  • Full benefits package
  • Stock options
  • Career growth with an industry innovator

BetterCloud is an Equal Opportunity Employer, including disabled & vets.

Apply To Job
© 2021 GarysGuide      About    Feedback    Press    Terms