Who We Are:

Were a full-service creative shop born out of ATTN:s purpose-driven mission to bring attention to the things that matter. We exist to build brands for the attention era. We accelerate growth for brands, putting them at the center of culture so they become the center of attention. We are a diverse group of entrepreneurial spirits, creative minds & makers & were lucky enough to work with some of the worlds most innovative brands & culturally connected brands.

What We Are Looking For:

The contract Senior Client Partner is responsible for the success of their accounts across the creative agency. In this role, strategic leadership is fundamental to the successful execution of ATTN:s campaigns. This role will succeed by working cross-functionally with all departments spanning creative, strategy, production, & media; developing excellent client relationships & maintaining internal workflows; & ultimately, delivering excellent work that exceeds client expectations.

This role will report into one of ATTN:s co-founders & will be fully focused on leading our relationship with World Jewish Congress, whose mission is to fight the meteoric rise in anti-Jewish & anti-Israel hatred & to expand Holocaust education.

Summary of Role:

As contract Senior Client Partner  you will be the key day-to-day account point of contact for mid to senior-level clients, creative teams, production teams, & agency partners. Responsible for translating & implementing client & project goals into specific team objectives & deliverables.

Responsibilities: 

• Provide value to mid-to-senior level clients, successfully navigating client fires, providing strategic guidance & thought-leadership, & making a positive impact that will drive renewal business.
• Have a keen understanding of the Clients business goals, objectives, KPIs, brand rules, etc. Translate client objectives into clear & actionable tasks. 
• Maintain regular communications with clients to ensure that the client is consistently made aware of the progress & value of the project including touching base with clients, attending regular calls or meetings (i.e. statuses, project trackers, etc.) as needed by the project or agreed upon. 
• Manage day-to-day project status with minimal oversight & communicate daily priorities & next steps to internal team members, ensuring projects stay on schedule & within budget.
• Own the incorporation of ATTN: systems (Asana, Google Drive, Smartsheet, etc) to all projects, ensuring all information is captured appropriately across systems.
• Develop both internal & client-facing timelines & internal schedules, ensuring both internal & external parties are meeting all deadlines.
• Maintain a close pulse across departments throughout the campaign, from development through production + post to ensure all parties remain on the same page. Serve as the main POC to help facilitate internal + external requests & updates between all differing parties. Bring people together as necessary to help problem solve & carry out execution of the campaign.
• Champion process & smooth workflows, ensuring that every team member is clear on their responsibilities & where/when/how to fulfill them.
• Review final creative assets to ensure they factor in client feedback & abide by brand guidelines ahead of delivery.
• Work with production teams when content capture is needed to prep for either remote, studio or on location shoots, & then serve as client POC on set during production & campaign events.
• Responsible for tracking client & financial health utilizing tools like Asana & Harvest to layer into custom burn reports, team forecasting, etc & then translating this intel into action
• Partner alongside social strategy & reporting (audience + insights) to lead client reporting against all ATTN-run media. Identify trends in performance & make strategic recommendations internally & with clients to improve the work & meet client KPIs.

Who You Are:

• 6+ years of experience in client services and/or program management at a creative agency, with a proven track record of success across both AOR & project-based business in a variety of categories
• Deep & current experience in social media across both paid & organic strategies. Fluency in social KPIs, influencers strategies & platform & audience capabilities to drive meaningful conversations with clients to net success
• Proficient with project management tools (Asana, Harvest, Smartsheet etc.) & MS Office/Google Suite (Sheets, Excel, Slides, etc)
• Comfortability managing up to executive leadership & co-owning senior client relationships on high profile accounts
• Working knowledge of all phases of video/photo & design production & post-production, & ability to partner closely with producers to execute 
• Experience developing competitive analysis, case studies, social playbooks & other strategic materials to drive current & new business forward
• Ability to effectively lead client business while supporting direct reports to do the same, continually shifting focus to meet ever-changing demands across the agency business
• Ability to build staff plans, scopes, & client-facing proposals is a plus
• Live & breathe ATTN:s four main values daily: We Check Our Ego, We Focus on Solutions, We Stay Ahead of the Curve, We Own It

Compensation:

This position has an estimated annual salary range of $145,000 - 160,000. Actual compensation is based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years & depth of relevant experience, & some role-dependent factors. We welcome direct conversations with each candidate about compensation in all of our initial calls.

This is for a 1 year contract with the potential to extend. Candidates must be based in New York, NY.

Our Commitment to Inclusion & Diversity:

As an Equal Opportunity Employer, ATTN: is committed to building & fostering a workplace of diversity & employee inclusion. ATTN: does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity & expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status & other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.