About the Role

As an Engagement Manager supporting the New York City Department of Education, youll play a critical role in driving customer engagement, adoption, & retention across all NYC DOE schools. In partnership with a Customer Success Manager (CSM), youll act as the strategic & operational lead for engagement within this district, designing & executing programs that strengthen teacher activation, deepen school-level usage, & ultimately improve renewal outcomes.

Youll collaborate directly with school & district leaders, visiting sites regularly to build relationships, understand needs, & implement scalable strategies that deliver measurable impact. This role blends customer strategy, project management, & field execution, all in service of ensuring long term success & retention across the district.

Why youll love the role

• Drive Retention Outcomes: In partnership with the CSM, co-own retention across all NYC DOE schools through data-informed engagement, activation, & adoption strategies.
• Execute Scalable Engagement Plans: Design & implement school- & district-wide engagement plays that align to key milestones & improve health & renewal metrics.
• Lead Onsite Engagement: Conduct regular school visits, stakeholder meetings, & workshops to strengthen relationships, identify barriers, & surface new opportunities for activation.
• Mobilize Champions: Identify, equip, & activate school & district-level champions to accelerate teacher adoption & product impact.
• Monitor & Act on Health Metrics: Track usage, adoption, & engagement trends to proactively identify risks & implement intervention strategies.
• Align Cross-Functionally: Collaborate closely with Sales, Customer Success, & Marketing teams to ensure engagement strategies align with broader account & company goals.
• Strategic Problem Solving: Take a scrappy & creative approach to addressing engagement challenges, adapting tactics to meet evolving customer & district needs.
• Advocate for the Customer: Represent the voice of NYC DOE stakeholders internally, ensuring their needs & insights influence strategy & decision-making.
• Youll have the opportunity to exercise discretion & independent judgment on matters of significance, including evaluating customer needs, structuring tailored solutions, negotiating within established guidelines, & influencing revenue & business outcomes.
  
  

Why youll be a great fit for the role

• 2-4  years of experience in customer engagement, success, or education-facing roles, preferably supporting large or strategic accounts.
• Proven ability to use data & insights to drive adoption & retention outcomes.
• Experience balancing strategic planning & tactical execution in a fast-paced, dynamic environment.
  Highly collaborative, adaptable, & motivated by solving complex customer challenges.
• Based in or near New York City, this role requires approximately 30% travel to visit NYC DOE schools & meet with district stakeholders.
• Deep sense of ownership for customer retention. You see retention as the ultimate measure of success & are energized by influencing renewal outcomes through meeting, calling, & speaking with stakeholders & end users

Compensation:

• Base salary: $65,000 - $75,000
• On-Target Commission (OTC): $12,500
• On-Target Earnings (OTE): $77,500 - $82,500
• Total compensation for this role also includes incentive stock options & benefits.

About Newsela:

Newsela takes authentic, real world content from trusted sources & makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers & 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, & attached to activities & reporting that hold teachers accountable for instruction & students accountable for their work. With over 15,000 texts on our platform & multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.

Why youll love working at Newsela:

• Health & Wellness: Access to the worlds leading medical experts for healthcare (pets included!). Discounts & resources to stay healthy: mind, body, & soul.
• Work From Home: Almost all of our roles are fully remote - tech stipend included!
• Supporting ALL Families: Supplemental programs & time off to take care of your family & yourself.
• Time Off: Flexible PTO to recharge, including Sabbatical Leave
• Inclusive Experiences: Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, & integration of DEIB lens across Talent lifecycle processes.
• Professional Development: Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, & individual development plans aligned with your personal & professional aspirations to turn goals into reality.
• Make A Difference: No matter your role or department, the work you do each day helps share the future of education & improves the lives of students & teachers.