Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

We're seeking a General Manager to join our Operations team. The General Manager will report directly to the Area Director of Operations. 

What Youll Do:

The General Manager oversees all aspects of the Location/Property Management at either a single unit or multi-unit complexed locations in accordance with Convenes vision, mission & values including our core principles.

The General Manager is responsible for all aspects of the conference, workplace and/or amenity operations at the designated Convene location. The General Manager will direct,  implement, & maintain the Service, AV/Technology, Event Operations, & Culinary philosophy which serves as a guide to respective staff to ensure 100% client satisfaction.  

• Comply with Convene standards & protocols to deliver premium hospitality experience
• Effectively communicate via verbal & written correspondence with all level of employees & clients; exhibiting GRIT in all interactions 
• Work dynamically & prioritize departmental functions to meet deadlines 
• Approach all encounters with guests & employees in an attentive, friendly, courteous & service-oriented manner
• Oversee & coordinate the setup & execution of all functions with the Service, Production, Technology, Workplace & Culinary departments at either single locations or multi-unit complexed locations
• Coach, mentor & develop all level of employees at your location(s)
• Maximize efforts towards productivity by identifying problem areas & implementing solutions
• Responsible for overseeing the Property teams including hiring, staffing, scheduling, training, payroll, & conducting performance reviews in accordance with Convene standards
• Ensure & maintain the cleanliness & physical state of all conference, workplace and/or amenity spaces
• Attend & run meetings in accordance to Convene meeting cadence, running efficient & productive agendas. Oversee daily & weekly PEO meetings as well as weekly staff meetings
• Responsible for controlling & maintaining all service equipment, communicating with facilities management & outside vendors to ensure all equipment remains in working order.
• Create & maintain positive relationships with building management
• Work with sales manager & other conference planning manager to ensure accuracy of Salesforce
• Develop client relationships to ensure a successful event
• Oversee Production, Technology, & Workplace team & ensure proper planning, upselling, detailing, proper room blocks, & professional communication to clients
• Build relationships with all local competitors & surrounding businesses
• Work closely with Sales, Revenue, Finance & Corp Ops on monthly P&L review, monthly forecasting & during annual budget process
• Responsible for driving impactful financial decisions that positively impact the monthly P&L results & present out through Monthly, Quarterly, & Year End Operational Reporting
• Working cross functionally throughout the organization to create & execute strategic planning for the betterment of the operation 
• Confirm that all payroll reports are accurate prior to approval & that all employees are compensated properly for their time

What We Look For: 

• Minimum 3 years experience in hospitality, including previous supervisory experience
• Ability to lead, develop other team members
• Ability to work effectively with clients
• Flexible & long hours sometimes required
• Ability to move, lift, carry, push, pull & place objects up to 25 pounds without assistance
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
• Ability to stand, sit, or walk for an extended period of time

Compensation:

Base Salary:

Salary Min: $100,000  Salary Max: $115,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Who We Are:

Convene is a premium hospitality company that designs & operates meeting, event, flexible office, & membership spaces. With a network of 38 locations across nine cities in the U.S. & UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, & a warm & welcoming environment to create a turnkey solution for extraordinary meeting & work experiences. Founded in 2009 with the goal of bringing hospitality & lifestyle into traditional commercial real estate assets, Convene partners with the industrys top landlords to deliver increased value to their assets & premium experiences to their tenants. The company counts Hudsons Bay Company, Ares, & RXR Realty among its investors & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by magazine, Fortune magazine, & Built In.  Learn more at https://convene.com/

Were Here For You: 

At Convene, youll receive:

• Excellent health coverage for you & your family starting day one
• Medical & insurance navigation support through Eden Health
• Flexible vacation time plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge
• 401K plan with company matching
• Professional development support
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team & the business in the work that you do
• A culture of GRIT (Genuine, Relentless, Integrity & Teamwork)

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