Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

We're seeking an Assistant General Manager to join our Operations team.

What Youll Do:.

The Assistant General Manager is responsible for all aspects of the conference/program operations at the designated Convene location, in accordance with Convene standards. In this role, the Assistant General Manager will direct, implement, & maintain the service, technology, production, & culinary philosophy which serves as a guide to respective staff to ensure 100% client satisfaction.  

• Effectively communicate via verbal & written correspondence with all level of employees & clients; exhibiting GRIT in all interactions 
• Work dynamically & prioritize departmental functions to meet deadlines 
• Approach all encounters with guests & employees in an attentive, friendly, courteous & service-oriented manner
• Oversee & coordinate the setup & execution of all functions with the Service, Production & Culinary departments at either single locations or multi-unit complexed locations 
• Coach, mentor & develop all level of employees at your location(s)
• Comply with Convene standards & regulations to encourage safe & efficient operations including scheduling, varying according to the needs of the facility 
• Maximize efforts towards productivity by identifying problem areas & implementing solutions 
• Responsible for overseeing the Service team including hiring, staffing, scheduling, training, payroll, & conducting performance reviews in accordance with Convene standards 
• Ensure inspection of all conference center areas for cleanliness & maintenance on a regular basis 
• Attend & run meetings in accordance to Convene meeting cadence, running efficient & productive agendas. Oversee daily & weekly PEO meetings as well as weekly staff meetings 
• Responsible for controlling & maintaining all service equipment, communicating with facilities management & outside vendors to ensure all equipment remains in working order.
• Create & maintain positive relationships with building management 
• Work with sales manager & other conference planning manager to ensure accuracy of Salesforce 
• Develop client relationships to ensure a successful event. 
• Oversee Production team & ensure proper planning, upselling, detailing, proper room blocks, & professional communication to clients 
• Build relationships with all local competitors & surrounding businesses 
• Work closely with General Manager, Sales, Revenue, Finance & Corp Ops on monthly P&L review, monthly forecasting & during annual budget process 
• Responsible for driving impactful financial decisions that positively impact the monthly P&L results
• Understand both monthly forecasting & the annual budget process
• Assist with developing a healthy employee relations environment, including employee motivation & coaching. 
• Provide overall direction, coordination, & ongoing evaluation of operations, production, culinary, & technology departments
• Ensure Standard Operating Procedures are consistent, up to date & being followed
• Review & update all internal & external forms & processes quarterly to ensure continuous improvement & quality standards
• Brand standards are being executed
• Confirms that all payroll reports are accurate prior to approval & that all employees are compensated properly for their time.
• Basic knowledge of Audio/Visual equipment set up & usage
• Alongside Area Director of Operations, establish strategic plan & lead site via specific action steps to achieve financial, quality goals & survey scores 
• Meet with guests to understand the requirements for their functions, & supervision of the banquet staff to ensure guests' requirements are met & exceeded
• Maintain regular attendance in compliance with Convene standards, as required by scheduling, which will vary according to the needs of the facility

What We Look For: 

• Minimum 3 years experience in hospitality, including some previous supervisory experience
• Ability to lead, develop other team members
• Ability to work effectively with clients
• Flexible & long hours sometimes required
• Ability to move, lift, carry, push, pull & place objects up to 25 pounds without assistance
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
• Ability to stand, sit, or walk for an extended period of time

Compensation:

Base Salary:

Salary Min: $85,000 Salary Max: $90,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Who We Are:

Convene is a global lifestyle hospitality company that designs & operates premium meeting, event, & flexible office spaces.  It is the largest single provider of dedicated meeting & event venues in North America & the UK with a network of 39 locations across nine cities; Convenes portfolio of brands includes etc.venues, Club 75, & the by Convene label for bespoke locations in partnership with other organizations.  With a combined 44 years of experience, Convene brands bring hospitality & lifestyle into traditional commercial real estate assets, partnering with the industrys top landlords to deliver increased building value while also creating premium experiences for tenants.  The company counts Ares, RXR Realty, & Hudsons Bay Company among its investors, & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by Inc. magazine, Fortune magazine, & Built In.  Learn more at https://convene.com/.   

Were Here For You: 

At Convene, youll receive:

• Excellent health coverage for you & your family starting day one
• Medical & insurance navigation support through Eden Health
• Flexible vacation time plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge
• 401K plan with company matching
• Professional development support
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team & the business in the work that you do
• A culture of GRIT (Genuine, Relentless, Integrity & Teamwork)

#LI-DK1