Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

Were seeking a Club Service Technician to join our Operations Team in New York City at Club 75 by Convene at 75 Rockefeller Plaza. The Club Service Technician will report directly to the Service Manager. 

What Youll Do:

The Club Service Technician will provide genuine anticipatory service to members & guests in all aspects of hospitality & club services. In this position, you will interact with our members & ensure they have a great experience. At all times, the Club Service Technician is expected to be attentive to our members needs & make them feel welcome, important, & relaxed. We need someone with excellent communication & interpersonal skills, as well as someone highly motivated & ready to work with others. 

• Greet all clients with enthusiasm & friendliness
• Maintain a warm & friendly demeanor at all times
• Provide world-class service, in accordance with our Brand Standards
• Set up, replenish, & maintain the private dining room
• Accommodate all guests in the lounge/dining room area & accurately take all food & beverage orders
• Accurately following cocktail recipes & understanding & executing steps of wine service 
• Develop relationships with members
• Accurately answer member questions about culinary & our spaces in a friendly manner
• Follow checklists & Standard Operating Procedures
• Perform facility maintenance & movement of furniture
• Maintain safe, clean, organized, & well-stocked work areas
• Responsible for constant sanitation, organization, & proper food handling
• Have full knowledge of menus, recipes, & other pertinent information
• Perform opening, mid-shift, & closing duties in accordance with company standards
• Perform cleaning duties including: wiping down tables & chairs, cleaning glasses, washing dishes, polishing glass & silverware, making rollups & dry sets
• Maintain a professional appearance at all times
• Maintain professional working relationships with the team
• Perform additional duties as assigned

What We Look For:

• Minimum 2 years of server experience, ideally 1 year in fine dining
• Basic knowledge of food & beverage
• Proven excellent communication & interpersonal skills
• Proven good organizational skills & proficient in multitasking
• Must be highly motivated & ready to lead other team members
• A food Hygiene or Food Handling Certificate preferred
• TIPS Certification preferred
• Flexible & long hours sometimes required
• Ability to move, carry, push, pull, & place objects up to 25 pounds without assistance
• Ability to reach overhead & below the knees
• Ability to stand, sit, & walk for an extended period of time

Compensation: 

The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job.  Job duties & responsibilities are subject to change based on changing business needs & conditions.

Full Time Hourly Rate: $25.00

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Who We Are:

Convene is a global lifestyle hospitality company that designs & operates premium meeting, event, & flexible office spaces.  It is the largest single provider of dedicated meeting & event venues in North America & the UK with a network of 39 locations across nine cities; Convenes portfolio of brands includes etc.venues, Club 75, & the by Convene label for bespoke locations in partnership with other organizations.  With a combined 44 years of experience, Convene brands bring hospitality & lifestyle into traditional commercial real estate assets, partnering with the industrys top landlords to deliver increased building value while also creating premium experiences for tenants.  The company counts Ares, RXR Realty, & Hudsons Bay Company among its investors, & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by Inc. magazine, Fortune magazine, & Built In.  Learn more at https://convene.com/.   

Were Here For You: 

At Convene, youll receive:

• Excellent health coverage for you & your family starting day one
• Medical & insurance navigation support through Eden Health
• Flexible vacation time plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge 
• 401K plan with company matching
• Professional development support 
• A chance to be part of a dynamic, growing team 
• The opportunity to have a significant impact on your team & the business in the work that you do 
• A culture of GRIT (Genuine, Relentless, Integrity & Teamwork)

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