At Teads, we value the experiences that our clients have with our brand at every step.  We believe that:

• Everyone at Teads plays a role in making this experience efficient, strategic & most importantly, beneficial for our clients.
• The sum of all interactions that a client has with the Teads brand impacts their overall experience & that no detail is too small to perfect.
• By being proactive & intuitive, we can leave our clients feeling energized.

Teads is looking for a highly motivated, driven, & tactical Customer Experience Manager who will be tasked with both pre-sale strategy & post-sale activation. You will work closely with our Sales team & will be an integral part to their success. You will have a portfolio of anywhere from 15-30 client initiatives (varies based on clients). 

Responsibilities include but are not limited to the following:

• Providing RFP (Request for Proposals) strategy to execute & ensuring storytelling is consistent across all departments, including creation of client presentations, media plans, & forecasting.
• Ensuring new products are introduced strategically & in line with commercial/operational guidelines.
• Leading kick off calls for upcoming campaign launches with client/agency stakeholders.
• Assist in onboarding of customers to our self-service buying platform.
• Work closely with Sales on pre-sale client needs & communication. 
• Be the lead point of contact for all client communication post-sale.
• Lead preparation for campaign activation through clear & concise communication efforts with client.
• Oversee post-sale process, including but not limited to: campaign set-up, pacing & delivery, incremental revenue generation & post campaign analysis.
• Effectively work with our Associate CX team for screenshots, tagging needs, reporting requests, avails pulls, site list requests & other tasks.
• Analyze performance data to highlight key trends.
• Plan & execute multiple incremental revenue prospecting plans each quarter in collaboration with Sales.
• Help internal staff development through consistent & thorough knowledge sharing exercises.

Qualifications

• A minimum of 2-5 years of relevant work experience at a digital media agency, publisher, SSP, DSP or AdTech company.
• Vast digital media industry knowledge & vested passion in understanding how trends impact day-to-day work, such as, but not limited to:
  • Programmatic Advertising
  • Performance Advertising (direct response)
  • Header Bidding
  • Open RTB Protocol
• Has a proven track record of exceptional time management effectively plans long-term & big picture projects, while maintaining day-to-day effectiveness. 
• Continually promotes & achieves high standards of quality at work, applies attention to detail to execution & constantly looks for problems to solve & ways to improve.
• Has a track-record of meeting (or surpassing) ambitious goals in a fast-paced, competitive environment over a sustained period of time.
• Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive & a creative thinker.
• Is adept at navigating the intricacies of tactical systems & processes (e.g., third party ad servers, verification vendor platforms, DSPs, Salesforce, etc.)
• Cultivates & maintains strong, productive relationships with a range of internal & external stakeholders.
• Possesses exceptional written & verbal communication skills.
• Takes a collaborative approach to their work; understands the limitations of their own perspective & works hard to understand the interests/perspectives of others.
• Ability to work in a fast-paced environment, manage multiple accounts, & meet deadlines.
• Proficiency in Excel & PowerPoint.
• Please note, we're on a hybrid work schedule & require working two days per week in the office.

===== ABOUT TEADS ======

Teads operates a leading, cloud-based, omnichannel platform that enables programmatic digital advertising across a global ecosystem of quality digital media. As an end-to-end solution, Teads modular platform allows partners to leverage buy-side, sell-side, creative, data & AI optimization technologies.

For advertisers & their agencies, Teads offers a single access point to buy the inventory of many of the world's best publishers & content providers. Through exclusive global media partnerships, Teads enables advertisers & agencies to reach billions of unique monthly users in brand safe, responsible advertising environments, while improving the effectiveness & efficiency of digital ad transactions.

Teads partners with the leading marketers, agencies & publishers through a team of 1,200+ people in 50 offices across more than 30 countries.

Were committed to creating a dynamic work environment that values diversity & inclusion, & represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations & gender identities.