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Litify // software platform for law firms
Brooklyn, NY    Posted: Wednesday, September 11, 2019
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Litify is built on the best-in-class Salesforce Platform & were seeking to bring a Director, Program Management to be an integral part of our growing Customer Success organization.

In this role, you will:

  • Manage a team of technical project & program managers who will own the overall customer onboarding experience & any other projects that arise during the client lifecycle post initial onboard for Litify clients. Litify is a SaaS platform built on the technology
  • Develop & improve project & team processes
  • Liaison with other cross team leads & teams
  • Be responsible for setting & tracking against team KPIs / goals, including shorter project duration, on time delivery, scope completion, & good CSAT / client project experience score
  • Host project stand up & escalation meetings
  • Serve as an important escalation path; interact with executive clients stakeholders & manage vendor relationships as needed
  • Be responsible for team capacity planning & hiring

To be successful in this role, you have (required):

  • 5+ years of technical project or program experience
  • 4+ years people managing a team of project & program managers at various levels; able to effectively provide mentorship & coaching at all levels
  • Strong cross-functional collaboration skills & experience, especially with Sales, Account Management & other teams within Professional Services
  • Strong track record in developing & achieving project team goals & KPIs
  • Extensive experience with Jira/Confluence, including building out project management workflows, reports & a well maintained knowledge base. Experience with selecting & implementing project management tools
  • Previous experience working on a SaaS platform / company
  • Understanding of Salesforce technology; Salesforce certifications such as ADM-201 and/or have previous experience working on Salesforce implementation projects
  • Willing to travel (~50%)


  • Experience working for or with law firms / the legal industry is a HUGE plus
  • A bachelors degree from an accredited university is a plus
  • Professional Project Management Certification is a plus
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