We are looking for an experienced Strategy & Operations Manager to join our team. This is a critical Individual Contributor role requiring significant zero to one build experience, focusing on establishing the core operational functions & strategic alignment between our Customer Success (CS) & New Business Acquisition organizations.

You are a strategic thinker, a proven builder, & a collaborative partner who can translate high-level business objectives into scalable, efficient processes & actionable insights. You will have a broad impact across the entire function, shaping our go-to-market strategy, operational efficiency, & long-term success.

You will work hybrid from our NYC Headquarters & report to the Director, Sales & GTM Operations. 

Youll Get To... 

• Strategic Business Partner to Sales Leadership: Act as a trusted advisor to Sales leaders, driving initiatives that strengthen the selling motion & improve field productivity.
• GTM Operations Ownership: Own core B2B operating processes & rhythms including field forecasting, pipeline & deal reviews, QBRs, renewals, & seller inputsensuring accuracy, consistency, & disciplined execution.
• Forecasting & Pipeline Excellence: Lead field-level forecasting, inspection cadences, & SFDC hygiene. Partner with BI on forecasting logic & with GTM Systems on system enablement.
• Sales Motion & Lifecycle Design: Define & operationalize selling frameworks, stage criteria, qualification standards, lifecycle definitions, & handoff workflows that govern deal progression.
• Operational Insights Action: Translate BI-driven diagnostics into clear operational guidance, workflows, playbooks, & process improvements that drive behavior change & GTM performance.
• GTM Infrastructure & Systems Partnership: Define business requirements for lifecycle stages, routing, territories, & handoffs; partner with the GTM Systems Architect to deliver scalable system solutions.
• Cross-Functional Field Readiness: Drive alignment & friction removal across Sales, CS, Enablement, Analytics, & Systems to improve the end-to-end customer journey.
• Governance & Documentation: Create & maintain GTM policies, playbooks, & SFDC documentation to ensure clarity, consistency, & adoption across B2B teams.
• AI & Automation Enablement: Identify & implement AI, automation, & workflow simplification opportunities to increase productivity & reduce operational friction.

What Were Looking For: 

• 6-8+ years in GTM Strategy & Operations, Revenue Operations, Sales Ops, or CS Ops in SaaS/high-growth environments
• Demonstrated success as a zero one builder of GTM processes, operating models, & frameworks
• Deep understanding of B2B sales methodologies, customer lifecycle, renewals, & expansion motions
• Strong GTM systems fluency (Salesforce user expertise + ability to define business requirements; no system-building required)
• Cross-functional leadership across Sales, CS, Enablement, Product, BI, Finance, & Systems teams
• Strong data interpretation skillsability to turn BI insights into operational action (not responsible for data modeling or dashboarding)
• Technical & AI fluency: able to evaluate GTM tools, define requirements, & partner with the Systems Architect on automation
• Advanced analytical skills in Excel/Sheets, pipeline diagnostics, forecasting analysis, & GTM performance patterns
• Strong program management, documentation rigor, & ability to drive field adoption

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums 
• Fertility & adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 12 weeks paid parental leave & family care leave
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch & snacks
• Private rooftop
• Hack week twice per year

Cash Compensation Range: $148,500 - $239,200 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, & location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands & businesses online. We empower millions of customers in more than 200 countries & territories with all the tools they need to create an online presence, build an audience, monetize, & scale their business. Our suite of products range from websites, domains, ecommerce, & marketing tools, as well as tools for scheduling with Acuity & creating & managing social media presence with Bio Sites & Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, & coworking spaces in the UK, Netherlands, & Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment 

Today, more than a million people around the globe use Squarespace to share different perspectives & experiences with the world. Not only do we embrace & celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Hybrid