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Vimeo // platform for watching, uploading & sharing videos
Sales, Full Time    New York City    Posted: Friday, June 26, 2020
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Vimeos Director of Account Management will be responsible for customer retention & growth within the Vimeo enterprise business unit (OTT, Vimeo Enterprise & Livestream). In this quota carrying role, they will lead a growing team of Account Managers ranging from entry to senior levels of experience. They will also be responsible for creating strategies around retention & upsell, as well as directing the day to day activity of the team. The Director of Account Management should have strong interpersonal skills & a desire to help customers achieve their business goals & be a strong developer of talent. The ideal candidate is highly driven, aggressive, passionate & has relevant industry knowledge & domain expertise.

What youll do:

  • Exceed Annual Recurring Revenue (ARR) retention & growth targets by managing a team of Account Managers
  • Recruit, hire, train, develop & retain a high-performing team
  • Work directly with leading brands & media companies to help them solve their online video needs
  • Maintain CRM data & pipeline within
  • Develop best practices for customer retention & growth strategy from onboarding through renewal process

Skills & knowledge you should possess:

  • 10+ years of experience in account management
  • 5+ years of experience in people management
  • Knowledge of various online video, Live, OTT, advertising, payment, analytics, & other video technology companies
  • Strong verbal & written communication, time management, organization & presentation skills
  • Demonstrated strength as a collaborator & an ability to thrive in fluid, fast-paced, dynamic, & scaling environments
  • Sense of urgency & a believer in accountability. Motivated, results-driven, a self-starter
  • Strong foundation in sales built through sales training & practical experience
  • Passion for Vimeo & our creator community

About us:

Vimeo is the worlds leading professional video platform & community. With over 175 million members across more than 150 countries, we help anyone grow their business by making it easy to create & market high-quality, impactful videos.

We work hard to enable creators of all kinds to succeed, & to that end, we prioritize attracting diverse talent & cultivating an inclusive environment that encourages collaboration & creativity. Were committed to building a company & a community where people thrive by being themselves & are inspired to do their best work every day.

Vimeo is headquartered in New York City with offices around the world, & is an operating business of IAC. Learn more at

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