CLEAR is transforming the travel & aviation industry by creating friction-free digital & physical experiences for both travelers & internal team members. The Senior Director of Product Design will be responsible for developing & executing design strategies that enhance the travel experience across web, mobile, & in-person kiosk touchpoints. This role will also focus on building & optimizing our membership growth stack, ensuring seamless enrollment, subscription, & account management experiences. The ideal candidate will have a strong background in UX & industrial design, with a proven track record of leading design teams in a fast-paced, innovative environment.

What you'll do:

• Collaborate with cross-functional teams, including engineering, product management, central & field operations, marketing, & member care to craft a compelling vision for the future of CLEARs Aviation, B2B, & Membership products
• Lead the design efforts for creating friction-free travel experiences across web, mobile, & in-person kiosks 
• Conduct user research & usability testing to gather insights & iterate on design solutions
• Develop & maintain design systems & guidelines to ensure consistency across all platforms
• Design & optimize enrollment & subscription experiences to drive membership growth
• Create intuitive self-serve account management tools & member care solutions
• Work closely with the growth & marketing teams to align design efforts with business goals
• Analyze user data & feedback to continuously improve the membership experience
• Regularly share work with internal & external stakeholders to provide visibility
• Manage relationships & drive collaboration across product groups working on overlapping parts of the member experience
• Manage & mentor a team of product & industrial designers, fostering a collaborative & innovative design culture

How you'll measure success:

• Your primary focus is to drive member growth (acquisition, retention, bookings) while continually enhancing the internal & external customer experience (CSAT, NPS & meeting product success criteria)
• Work collaboratively with product management, engineering & business stakeholders to align on goals & hold the team accountable to meeting those goals while maintaining a high bar for design quality & craft
• Give direction to designers within your team, providing mentorship & opportunities to uplevel skills & advance professional growth

What you're great at:

• 10+ years of experience in product & industrial design
• Proven experience in leading product design teams in a fast-paced, dynamic environment
• Outstanding communication, collaboration, & stakeholder management skills 
• Ability to balance vision-setting & storytelling with delivery & execution
• Deep understanding of the needs of the business & the customer, & translating them into innovative solutions 
• Experience with user research methodologies & usability testing
• Familiarity with the evolving competitive landscape of digital identity, & where CLEAR is uniquely positioned to drive value for travelers
• Strong portfolio showcasing a range of outcome-oriented design projects
• Proficiency in current design tools including Figma, Principle, Lottie, & Abstract

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when youre at your best, were at our best. Youll work with talented team members who are motivated by our mission of making experiences safer & easier. In our offices, youll enjoy benefits like meals & snacks. We invest in your well-being & learning & development with our stipend & reimbursement programs.

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility & adoption/surrogacy support), flexible time off, free OneMedical memberships for you & your dependents, & a 401(k) retirement plan with employer match. The base salary range for this role is $200,000 - $270,000, depending on levels of skills & experience.

The base salary range represents the low & high end of CLEARs salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience & performance. The range listed is just one component of CLEARs total compensation package for employees & other rewards may include annual bonuses, commission, Restricted Stock Units

About CLEAR

Have you ever had that green-light feeling? When you hit every green light & the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 27+ million passionate members & hundreds of partners around the world, CLEARs identity platform is transforming the way people live, work, & travel. Whether its at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, & more seamless experiences - making them all feel like magic.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

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