The Commerce organization creates the tools that Squarespace's customers need to run their business online. As the Commerce Product Strategy & Operations Director, you will contribute to both the Commerce team & entire organization, by being the right hand to the Commerce Leadership team to lead strategic initiatives & to ensure operational excellence throughout our product development & go-to-market process.

We are looking for a versatile, Chief of Staff like thinker who has the ability to comprehend the big picture while still paying attention to detail working across multiple teams. You should be an excellent communicator & well versed in managing stakeholder communications & expectations, transforming complex problems into simple & scalable solutions that are easy to maintain. You have experience working with senior leadership in a tech environment & are comfortable with ambiguity, deftly navigating a changing business environment. You excel at managing multiple priorities & diving into details with technical & non technical stakeholders.

This is a hybrid role working from our New York City office 2-3 days per week. You will be the right hand to the Head of Commerce / VP of Product & will be a member of the Product Operations organization, reporting to the Senior Director of Product Operations.

You'll Get To...

• Manage business cadence, encompassing gathering materials / data for key reporting updates (OKRs, QBRs, MBRs, WBRs & annual planning)
• Establish & run the operational cadence of Commerce (ex: Monthly Commerce Leadership meeting, Quarterly Commerce All Hands, etc)
• Monitor critical priorities, deliver data-driven insights, & recommend agile adjustments.
• Act as a VP proxy, fostering strong senior leader relationships across Product, Engineering, & various cross-functional teams, facilitating collaborative opportunities.
• Facilitate executive & organizational decision-making by anticipating challenges & providing data-supported trade-offs.
• Gain a deep understanding of Commerce's target user & craft GTM strategies, product ideas & new services to address the nuanced customer needs
• Establish strong cross-functional relationships across Squarespace, & work hand-in-hand with product, design, engineering, UX research, data science, product analytics, marketing, & customer operations to deliver excellent experiences for service sellers
• Support preparation for executive reviews to ensure the quality of materials will facilitate thoughtful discussions & decisions

Who We're Looking For

• 10+ years of experience across consulting, business operations, strategy and/or product
• Chief of Staff experience at a tech company
• Product sense & structured problem solving
• Strong organizational skills & a bias to action across competing priorities
• Excellent communication & interpersonal skills with the ability to align different teams around achieving business goals & outstanding user experiences
• Ability to build executive-level presentations & consensus amongst senior stakeholders
• Proven track record of leading, managing & improving internal communications & organizational processes

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums 
• Fertility & adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave & up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch & snacks
• Private rooftop
• Hack week twice per year

Cash Compensation Range: $223,000 - $275,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, & location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands & businesses online. We empower millions of customers in more than 200 countries & territories with all the tools they need to create an online presence, build an audience, monetize, & scale their business. Our suite of products range from websites, domains, ecommerce, & marketing tools, as well as tools for scheduling with Acuity & creating & managing social media presence with Bio Sites & Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, & coworking spaces in the UK, Netherlands, & Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives & experiences with the world. Not only do we embrace & celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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