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Jackpocket is building the future of entertainment through exciting new digital experiences for the real-money gaming industry. In addition to the new Jackpocket Casino app in New Jersey, Jackpocket Lottery, the first licensed third-party lottery courier app in the U.S., is now available in 18 jurisdictions: Arizona, Arkansas, Colorado, Idaho, Massachusetts, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oregon, Puerto Rico, Texas, Washington D.C., & West Virginia. Jackpocket also has nine professional sports partnerships across the NFL, MLB, NBA, & NHL, as well as celebrity investors including Mark Cuban, Kevin Hart, John Ledecky, Whitney Cummings, & more.
As a VIP Manager, you will play a critical role in building & scaling Jackpockets VIP Program. You will work closely with high value customers & internal stakeholders to maximize customer engagement & satisfaction while driving player LTV & value to the business.
Responsibilities
- Participate actively in the formulation & buildout of the Jackpocket VIP program
- Manage & retain high value customers
- Develop strong relationships with the goal of exceeding customer expectations & driving satisfaction
- Meet & host Jackpocket customers at events & hospitality. The role will require regular weekend or night work
- Maintain reports & dashboards, while presenting results to team & senior leadership
- Deliver on internal objectives & report key results
Qualifications
- Bachelors degree preferred
- 2+ years in sales or consumer marketing
- Commitment to & track record of top level service
- Experience leveraging with customer data to produce impactful marketing initiatives
- Strong communication skills & ability to collaborate effectively across functions including Product, Creative, & Analytics
- Experience executing on a high volume of deliverables in a fast-paced & changing environment
Preferred Qualifications
- Experience in iGaming or wagering
- Customer focused, detailed oriented, creative, & highly driven
- Strong analytical skills (experience with Looker & Excel a plus)
- Experience working in a startup environment, ability to adapt to rapid business growth & major process changes at scale
- This position may require regulatory licensing.
The base salary range for this role is $90,000 - $110,000
This is a full-time exempt position & is not eligible for overtime under FLSA requirements. We are an equal opportunity employer & all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Jackpocket is committed to providing access, equal opportunity, & reasonable accommodation for individuals with disabilities in employment, its services, programs, & activities. To request a reasonable accommodation, contact hr@jackpocket.com.
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