As a Customer Success Manager you will be a vital member of Newselas expanding Customer Success organization. You will work directly with our schools & districts to ensure their success & continued adoption of our industry leading platform. Managing every step of the client life cycle, you are able to have a very real impact on the teachers & students in your portfolio. Youll monitor the health of your portfolio, & will work closely with our Sales & Marketing teams to ensure clients are engaging with & getting the most out of Newselas solutions, & ultimately renewing their investment in Newsela.
Why Youll Love This Role:
You will get to represent the future of education, enhance how districts & teachers engage students, & provide time-saving approaches that allow educators to design customized learning for different levels of learners. As an individual contributor who is part of a regional customer success team, you will have the opportunity to own your territory, manage the entire lifecycle of a partnership, & build business relationships that bring Newselas solution to classrooms district-wide. In addition to achieving your own renewal targets, you will get to work with an enthusiastic, cross-functional team to catapult Newselas growth as we scale our national customer success organization.
Why Well Love You:
Well love your ability to be organized & impactful in your day to day. Identifying areas of opportunity for your clients & executing both internally & externally to set your them up for success. Determined & hard working you are able to analyze, understand, & communicate effectively.
One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child learns differently, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments & tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds & interests of their students. Since we started in 2013, weve established a presence in 90% of U.S. K-12 schools & over 2.5M teachers & 37M students have registered with Newsela.