About Harrys 

Harrys started in 2013 with a specific goal: disrupt the shaving industry by creating an innovative, everyday product at a fair price. Since then, Harrys has expanded to Canada & Europe, developed relationships with retailers such as Target & Walmart, expanded our grooming brand into a personal care powerhouse, launched two new brands including Flamingo & Cat Person, & made our first brand acquisition with Lum. 

The key to our success? Our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, & logistics specialists, the Harrys team is composed of some of the most brilliant, diverse, & humble people youll ever meet. 

Our brands answer unmet consumer needs, but our company is a place of inclusion & innovation that attracts some of the brightest minds across industries, geographies, & backgrounds. Whether we have a team of 5 or 500, our core values & our startup mentality remain; we value continuous improvement & learning, teamwork & collaboration, creative problem solving, & open & direct dialogue & feedback.

The Harry's Inc working model is in-office Tuesday, Wednesday, & Thursday. Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays & lunch on Thursdays, & fully stocked kitchens with snacks, coffee, & drinks everyday.  Cant forget the free products & the opportunity to have some meetings without Zoom!

The Retail Planning & Operations Manager (RPO) will play a meaningful role in leading retail operational excellence from the shelf back, ensuring product availability & outstanding execution for the Harrys & Flamingo brands in US Retail. The RPO will be aligned with a channel or retailer & will be responsible for driving ongoing forecasting & replenishment needs, leading retail operations strategy & execution, & developing collaborative relationships with key external partners. For this role, we need an outstanding operational leader one who understands how retail supply chain & in-store operations work, is able to self-start to address problems quickly, & takes a data-driven approach to prioritization & execution. This role will require strong analytical capabilities, attention to detail, communication skills, & the ability to both set strategy & drive execution.

RPO Roles & responsibilities:

• Partner with the sales channel director, demand planning, distribution, & external counterparts (inventory managers, etc.) to lead ongoing forecasting & replenishment needs for the business
• Serve as the operational lead when communicating back to the external counterparts; be a key resource to the retail team in terms of solution selling that impacts both the top & bottom line of our business, & our customers (retailers)
• Lead retail operations activities within the relevant channel/retailer based on standard processes & data-driven insights; measure return on investment for all retail ops activities to optimize investments. 
• Manage third party brokers to ensure the highest level of execution around channel needs & requirements for each customer
• Develop reporting & scorecarding linked to operational success metrics & key performance indicators
• Identify gaps in current operational practices & work with retail operations, channel sales directors, & external partners (HQ brokers, retail ops partners, retailer inventory & supply chain specialists) to create strategic roadmaps for progress
• Drive all reporting & communication within retail (internally & externally) on critical metrics & breakthroughs related to central initiatives
• Serve as the liaison between external ops teams & internal XF supply chain partners where needed to drive retail planning & operations improvements based on the customer needs 
• Serve as the go-to expert for retail operations for sales teams & XF partners for day-to-day issues & inputs for forecasting, product availability, shipping, & DC operations related to their channel/retailer
• Lead integrated business planning (IBP) from the Retail POV in partnership with Demand Planning to provide accurate inputs with clear recommendations (with sales alignment) on how to grow the business
• Share & reapply improvements  across channels/retailers to drive standard processes

Supporting our Grocery / Specialty business includes:

• Conduct weekly replenishment analysis to ensure proper inventory flow between internal & external supply chains. 
• Manage all aspects of retailer reporting, including Store In-Stocks, On-hand Inventory, & POS where IRI is not sourced (speciality, military, discount)
• Support demand planning for retailer item & product segments spanning across the collective supply chains & rightsizing risks & opportunities at a retailer specific level. 
• Identify opportunities for store operational process improvements & help drive implementation. This includes PSP management for data led alerts, in aisle / display ISM, & Ad-Hoc brand initiatives & testing
• Build & maintain external & internal stakeholder relationships that will drive operational efficiencies.
• Includes cross functional relationships with sales managers, demand planners, Retail PMs, GTM leads, sales analysts, & other supply chain counterparts
• This is a customer facing role & owns the direct relationship with Grocery/Specialty Buyers & Inventory Analysts
• Co-develop annual business plan goals & identify events that affect supply & demand. The RPO will play a role in Collaborative Business Planning in partnership with Retail Sales
• Support any Ad-Hoc internal supply chain initiatives back with the Customer to ensure all KPIs are still being met throughout any change or new implementations. 
• Manage the integration of the Canadian business (Loblaws, Save-on-Foods, Metro) into the existing workflows & processes. 
• Manage portal access for retailers (Kroger, Meijer, HEB, Publix, C&S, Ahold, Wakefern, etc.)
• Assist in item setup & pricing issues within the retailer systems - including SKU transitions & entering pricing for displays & one off items where pricing is missing in S4
• Assist in order EDI issues, understanding the nuances of item number mapping, GLN mapping, etc.
• Prioritize workload & time between the various different accounts & key internal & external partners
• Attend key retailer monthly & annual meetings to assist & present operationally focused ad hoc content
• Partner with newer retailers & broker accounts on accurate forecasting with limited historical data

Key requirements:

• 2-3 years of experience in retail sales, retail operations, supply chain management, with some exposure to SCM Systems
• Strong understanding of Walmart tools & resources including Nova, Item 360, Aspen, Supply Plan, DSS, Luminate, etc
• Knowledge of Supply Chain processes such as Forecasting & Replenishment, Financial planning, Store Operations, Inventory Management, Order (retailer) Management, & Distribution & Logistics
• Exposure to selling & negotiating within a retail & CPG environment will be greatly beneficial in this role
• Strong project management skills including organization & communication, with an ability to self-start initiatives & lead multiple team members (including third-party partners)
• Strong understanding of excel, with ability to cut through data to generate, prioritize, & communicate key operational insights
• Ability to balance multiple priorities at the same time

Team structure:

• All RPO managers will report to the Senior Manager, Retail Operations with a dotted line to the channel/retailer in order to drive consistency & best practices & to streamline communications with XF teams
• The RPO sub-function will report (Sr. Manager) directly into the VP of Retail 

Benefits & perks

• Medical, dental, & vision coverage
• 401k match
• Equity in Harrys 
• Flexible time off & working hours
• Wellness & L&D stipends
• 4 weeks sabbatical after 5 years, 6 weeks after 10 years, & 8 weeks after 15 years 
• Up to 20 weeks of pregnancy leave & up to 16 weeks of parental leave
• Fun IRL & virtual events including happy hours, team building events, & parties on our rooftop
• Free products from all of our brands

Harrys is committed to bringing together individuals from different backgrounds & perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, & do great work together.

Harrys is an Equal Opportunity Employer, providing equal employment & advancement opportunities to all individuals. We recruit, hire & promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth & related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture & protective hairstyles or any other status protected under applicable federal, state & local laws. Harrys commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline & access to benefits & training.

We respect the laws enforced by the EEOC & are dedicated to going above & beyond in fostering diversity across our company.

We cant quantify all of the intangible things we think youll love about working at Harrys, like the exciting challenges we tackle, the smart & humble team youll get to work with, & our supportive & inclusive culture. That said, our salary ranges are based on paying competitively for our size & industry, & are one part of our total rewards package, which also includes a comprehensive set of benefits & our equity program. The base salary hiring range for this position is $71,200-$97,900, but the final compensation offer will ultimately be based on the candidates location, skill level & experience.  

#BI-Hybrid #LI-RS1