Looking for a job to get you out of bed?

We're seeking a Chargeback Coordinator. This role will be responsible for maintaining chargebacks, posting & reporting various accounts receivable deductions, including monthly reports, accounting related responsibilities, trends & analytics. 

Casper (Casper.com) believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep productsincluding mattresses, pillows, bedding, & furnituredesigned in-house by the Companys award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper has Sleep Shops across North America & its products are available at a growing list of retailers.

We are deeply committed to building a diverse & inclusive workforce so that we represent all those who dream big equally.

When youre not catching zzzs, this is what youll do...

• Identify, review, monitor & investigate Wholesale accounts deductions & chargebacks while updating & maintaining status through the chargeback tracker
• Pull deduction details internally, from Retailers Portals, request backup from our AP/Vendor Relations contacts
• Gather appropriate documentation & collaborate inter-departmentally (i.e., Operations/EDI, Account Executives, Sales, Fulfillment, Distribution, etc,) to determine non-compliance chargebacks validity
• Request to write-off or dispute chargebacks with supporting documentation & timely follow-up with our Retail Partners
• Prepare accurate & appropriate rebuttals for denied disputes
• Perform monthly reconciliation of chargebacks
• Assist Senior AR Manager & Accounting department on outstanding issues for month-end reporting
• Collaborate with Accounting Team that allowances, discounts & returns are appropriately accrued on a monthly basis'
• Respond to ad hoc requests for chargeback information
• Participate in other critical projects as assigned by Senior AR Manager
• Adhere to Casper & our Retailers Process & Procedures
• This is a hybrid role, requiring that you work 2 days per week at our spacious 3 World Trade Center office

Our dream candidate is/has...

• 1-3 Years of experience analyzing & resolving deductions, preferably from bix bog retailers & large e-commerce players (i.e., Walmart, Amazon, Target, Costo, Macys, etc) 
• Associates degree or higher
• Proficient with Excel (v-lookups, pivot tables, etc ) & Google Shared Apps/Docs 
• Excellent follow-up & communication skills
• Ability to prioritize & multitask 
• Detail-oriented with demonstrated analytical & problem-solving skills
• Adhere to deadlines & month end expectations
• Team player, quick learner & fortitude to work independently

Targeted Base Hourly Range: $24-27.50 

Caspers compensation philosophy ensures that the actual base salary is based on factors including but not limited to skills, education, experience, special training, time in position, and/or years of service. 

We recognize that annual base salary is just one part of a total rewards package. In addition, we offer a comprehensive benefits package, wellbeing resources, & other perks including:

• Participation in our HQ bonus program for some splurging.
• Medical, vision, & dental insurance to help you with those coughs or cavities (too many waffles)
• Unlimited vacation policy. We believe in the power of rest so take the time you need to recharge.  
• Work from Anywhere program where you can work anywhere around the world for up to 4 weeks per year
• A full gifted bed set when you join & product discounts for friends & family!
• & more!

If you dream about this stuff this job is probably right for you.  We look forward to learning more about you!