Associate Store Leader - Flatbush at Warby Parker In NYC

Associate Store Leader - Flatbush
Warby Parker // boutique-quality eyewear retailer

Job Status: Full-Time

Warby Parker is searching for an Associate Store Leader to help drive our retail operations & provide top-notch customer service. (At other brands, you might see similar roles called Associate Store Manager.) We rely on our talented Associate Store Leaders to use their exceptional leadership skills & business savvy to support their team's performance & drive the store's success. In this position, you'll work closely with the Store Leader to build a team of service-minded Managers, Opticians, & Advisors, all while executing processes & procedures that ensure a consistently wonderful Warby Parker experience. Sound like your cup of tea (or coffee, or yerba mate)? Read on!

What youll do

Embody & communicate Warby Parkers values & brand philosophy to customers & teammates alike
Support the Store Leader in efficiently running your location's operations within our ever-growing Retail landscape
Manage scheduling, time-off, & payroll for all Advisors
Act as the in-store troubleshooting expert for our point-of-sale system
Oversee inventory management & processes
Coach our Systems & Operations team members through skills development & process trainings
Conduct team members' biannual performance reviews with the Store Leader & Sales Manager
Implement initial & ongoing learning & development programs for the store team
Provide the absolute best service to each & every customer
Continually offer direct feedback & support to your teammates on the sales floor
Create an inclusive workplace culture by treating all teammates & customers with respect

Who you are

Backed by 2+ years in a management role at a customer-focused, operationally excellent retailer
Confident leading a team, selling, overseeing operations, & driving financial performance
An entrepreneurial spirit who expects the unexpected & takes calculated risks to deliver results
Successful holding others (and yourself!) accountable & establishing trust among direct reports
Exceptionally organized & proactive
A collaborative team player with strong interpersonal & communication skills
An out-of-the-box thinker & resourceful problem-solver when faced with challenges
Able to create & share a compelling vision that inspires & motivates your team
Unflappable & positive, reflecting Warby Parker's core values in your behavior & attitude
A top performer in previous roles
Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

Health, vision, & dental insurance
Life & AD&D Insurance
Paid time off
Paid Holidays
Retirement savings plan with a company match
Parental leave (non-birthing parents included)
Short-term disability
Employee Assistance Program (EAP)
Bereavement Leave
Optical Education Reimbursement
Snack Pantry
And more (just ask!)

Warby Parker is proud to be an equal opportunity employer. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.

About Us:

Warby Parker was founded with a mission: to inspire & impact the world with vision, purpose, & style.

We're constantly asking ourselves how we can do more & make a greater impact, & that starts by reimagining everything that a company & industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And weve learned that it takes creativity, empathy, & innovation to achieve that goal.

Since the day we launched in 2010, weve pioneered ideas, designed products, & developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses & contacts to eye exams & vision tests, & you can meet us online, at our stores, or even in your home. Wherever & whenever you need it, were there to make exceptional vision care simple & accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.