Who we are

DoubleVerify is a leading software platform for digital media measurement, data & analytics. DVs mission is to be the definitive source of transparency & data-driven insights into the quality & effectiveness of digital advertising for the worlds largest brands, publishers & digital ad platforms. DVs technology platform provides advertisers with consistent & unbiased data & analytics that can be used to optimize the quality & return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

DV Rockerbox is seeking a Customer Success Manager to own client relationships & ensure customers achieve measurable success with our platform. You will partner directly with senior marketing leaders, guiding them from onboarding through adoption, growth, & renewal. This is a highly visible, client-facing role that requires strong prioritization skills, the ability to manage escalations constructively, & a proactive drive to help customers get the most from our product.

CSMs at Rockerbox operate at the intersection of strategy, analytics, & execution. Youll help customers leverage our unified measurement platform to reach goals ranging from strategic budgeting to channel optimization, while keeping adoption & outcomes at the center of every engagement.

What Youll Do

• Own end-to-end client relationships, leading onboarding sessions, platform walkthroughs, status calls, & executive-level conversations.
  
  
• Drive product adoption by connecting platform capabilities to customer goals & embedding Rockerbox into day-to-day decision making.
  
  
• Guide customers through challenges & escalations with a solutions-oriented approach, preserving trust while aligning on next steps.
  
  
• Manage competing priorities & workloads by applying structure, time-boxing, & focus to keep momentum across multiple accounts.
  
  
• Provide structured product feedback & partner with Product, Engineering, & Support to improve customer outcomes.
  
  
• Identify opportunities to expand usage & demonstrate the value of Rockerbox across client organizations.
  
  

Who You Are

• 3+ years in customer success, account management, or other client-facing roles in SaaS, ad tech, or martech.
  
  
• Strong analytical comfort with the ability to help customers apply Rockerbox to their business goals.
  
  
• Excellent communicator with executive presence; skilled at building trust & managing sensitive client conversations.
  
  
• Proven ability to manage escalations & shifting priorities with professionalism & a solutions-oriented mindset.
  
  
• Organized & disciplined in managing multiple accounts, using prioritization & time management to keep momentum.
  
  
• Comfortable with ambiguity, adaptable to evolving customer needs, & proactive in driving clarity & next steps.

Nice to Have

• Experience in digital marketing, analytics, or campaign management.
  
  
• Familiarity with multiple marketing channels & measurement approaches.
  
  
• Exposure to marketing budgets, attribution, or performance reporting tools.

The successful candidates starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, & balancing internal equity relative to peers at DV. The estimated salary range for this role based on the qualifications set forth in the job description is between $54,000 - $101,000. This role will also be eligible for bonus/commission (as applicable), equity, & benefits. The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, & recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women & other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but youre not sure that you check every box, apply anyway!