WHAT IS BOX?
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration & workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, & we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market & define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.
WHY BOX NEEDS YOU
Box IT End User Services' primary role is to provide technical services & support to all employees world-wide. We provide major services such as: desktop & audio video support, new hire on-boarding, advanced application configuration & event support. Our vision is to deliver end user solutions, capabilities & experiences that bring out the ultimate potential of every employee. Our team values: Be passionate to deliver great service, pursue growth & development, & build a positive team spirit.
The Senior IT Support Engineer will join a diverse & inclusive global team of highly skilled IT professionals. As a Senior Support Engineer, you will manage & resolve an array of mobile, desktop, audio/video, network, & telecommunications issues, ensuring that our employees remain as productive as possible. You must be agile enough to adapt to the rapid growth & change of our business, but also disciplined enough to deal with complex challenges, processes, & people. Your role will involve collaborating with colleagues, leading cross-functional projects, & making impactful technology decisions for employees worldwide.
WHAT YOU'LL DO
- Troubleshooting & support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
- Procurement, asset & inventory management for all IT hardware & software
- Cross-departmental collaboration with teams like Facilities, Sales, & Engineering, Information Security, Enterprise Team,
- Managing IT communication between headquarters & remote office
- Perform system imaging, application configurations, & security policy enforcements
- Daily onsite office support
WHO YOU ARE
- 5+ years of working experience in an IT Support role
- Working knowledge of Windows & OSX operating systems
- Working knowledge of Lenovo & Apple hardware
- Knowledge of networking concepts
- Lead complex initiatives to scale & transform the business
- Demonstrate that you continue to keep your knowledge & skills up to date (desired)
- Enthusiasm for your work accomplishments
- Willingness to go above & beyond
- Excellent verbal & written communication skills
- Excellent teamwork skills
Desired Skills / Knowledge / Experience
- Technical certification in desktop operating systems (Mac certification a plus)
- Comprehensive understanding of networking (Network certification a plus)
- Working knowledge with voice & video conferencing solutions (Google, RingCentral a plus)
- Experience leading large, complex enterprise initiatives on a global scale (PMP certification a plus)
Head-over-heels about this role but not sure you meet all the requirements? Apply anyway! Studies have shown that women & people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, & inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.
EQUAL OPPORTUNITY
We are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, & any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity & independence of people with disabilities & is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, & we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation & beyond.
Notice to applicants in Los Angeles: Box, Inc & its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
Notice to applicants in San Francisco: Box, Inc & its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.
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