Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places & experiences that bring people together. The company designs, develops, & operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations & beyond. We love bringing people together in person, & that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

The Mallory, NYC

The Mallory is Convene Hospitality Groups premier event destination housed within the historic Terminal Warehouse in the heart of West Chelsea, New York. Once a bustling 19th-century integrated freight hub, this New York icon has been meticulously reimagined as a dynamic, 50,000-square-foot venue across three floors for bespoke events & celebrations. The Mallory blends its industrial legacy featuring exposed brick, arched windows, timber beams, & soaring ceilings with state-of-the-art technology & flexible design. As an independently branded venue by Convene Hospitality Group, The Mallory serves as West Chelsea's newest stage for hosting everything from large-scale galas, fashion shows, & product launches to intimate social affairs & weddings welcoming up to 550 guests. We are building a team to deliver a personalized, high-touch hospitality experience for every client. Discover more at https://www.themallorynyc.com. 

Convene Hospitality Group is seeking an experienced & dynamic General Manager to spearhead the opening & ongoing operation of The Mallory. The General Manager is the strategic & operational leader of the venue, responsible for its overall success, financial performance, & guest experience. This role oversees all departments. This includes Event Operations, Beverage Program, Event Producers, AV Production, Set Up Team, & Porters to ensure seamless execution of events from planning through completion. The General Manager drives revenue, manages expenses, & leads a high-performing team to deliver exceptional client satisfaction & achieve financial goals. Youll play a key role in the success of this property through clear leadership & successful management of the venue, ensuring that annual business targets are met & the venue achieves consistently high levels of service standards & delivery. The General Manager will report directly to the Area Director of Operations. 

What Youll Do:

Leadership & Team Management

• Provide vision, direction, & day-to-day leadership for all venue departments.
• Oversee & support department heads, including Operations Manager, Beverage Manager, Event Producers, & AV Production Team.
• Foster a culture of excellence, collaboration, & accountability.
• Recruit, train, mentor, & develop team members to achieve operational & financial goals.

Operational Excellence

• Ensure the venue is guest-ready & delivers a world-class experience for every event.
• Oversee event logistics, setups, beverage program execution, AV production, & vendor coordination.
  Monitor & continuously improve operational workflows for efficiency & quality.
• Implement & enforce venue policies, safety protocols, & compliance with local regulations.

Financial Management

• Develop, manage, & achieve the venues annual budget, including revenue, expenses, & profitability targets.
• Analyze financial reports, track KPIs, & adjust operations to meet or exceed goals.
• Negotiate vendor contracts & optimize cost controls without compromising quality.
• Drive strategies to increase revenue opportunities & maximize event profitability.

Client & Stakeholder Relations

• Serve as the senior point of contact for clients, vendors, & key partners when needed.
• Support the sales & production teams to ensure events are executed according to client expectations.
• Address escalated issues with professionalism, ensuring client satisfaction & repeat business.

Strategic Planning & Growth

• Identify opportunities for new services, process improvements, & venue upgrades.
• Partner with ownership to develop long-term growth strategies & implement best practices.
• Monitor industry trends to keep the venue competitive & innovative.

This is a highly visible, hands-on leadership role requiring both strategic oversight & presence during major events. The General Manager should thrive in a dynamic environment, balancing client-facing responsibilities with operational & financial performance management.

What We Look For: 

• 5+ years of senior leadership experience in event venue management, hospitality, or a related field.
• Proven track record of achieving financial targets & driving revenue growth.
• Strong operational expertise in event logistics, beverage programs, & technical production.
• Exceptional leadership, communication, & team-building skills.
• Ability to manage multiple priorities in a fast-paced, event-driven environment.
• Proficiency with budgeting, financial reporting, & KPI analysis.
• Flexibility to work evenings, weekends, & holidays to support event operations.

Compensation:

Base Salary - Salary Min: $130,000  Salary Max: $140,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Were Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Heres what you can expect:

• Health & Wellness: Day-one health coverage for you & your family, 24/7 virtual care, emotional well-being support, & fertility & family planning benefits. Because your well-being matters, inside & outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), & paid parental leave.
• Financial Growth: 401K with company match & support for education, courses, & certifications. We invest in you so you can grow personally & professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer & give-back opportunities, & the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, & experiences. Our values of GRIT (Genuine, Relentless, Integrity, & Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, & free to be themselves. If youre excited to grow, learn, & make an impact, wed love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, & perspectives.

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