Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places & experiences that bring people together. The company designs, develops, & operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations & beyond. We love bringing people together in person, & that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

AV Technology Manager | New York City

Convene Hospitality Group is seeking an experienced & passionate AV Technology Manager to spearhead the opening & ongoing AV operations at Convene 555 Broadway, a vibrant new 32,000 sq. ft. event venue in the iconic SoHo neighborhood. As the AV Technology Manager, you will be directly responsible for planning & driving the success of our conference, workplace, & amenity services, ensuring the delivery of a premium, seamless, & values-driven tech-enabled hospitality experience from day one. We are looking for a genuine leader who exemplifies a passion for Hospitality, Events, & AV Technology, along with being a proponent of cultivating a positive & inclusive employee culture. This role will report to our propertys General Manager with a dotted line to our Regional AV Manager. 

Convene 555 Broadway, SoHo (Set to open Spring 2026)

• Location: SoHo neighborhood, New York City, within the landmarked Scholastic Building.
  
  
• Size: 32,000 square feet.
  
  
• Capacity: Full venue buyout capacity of just over 450 guests.
  
  
• Spaces: Features seven unique meeting & event spaces, including a main hall, breakout spaces, a boardroom, & galleries for networking & receptions.
  
  
• Key Amenities: Offers a white box space for branding, in-house catering with customization, in-room AV technology supported by an on-site team, & dedicated hospitality resources. It is also easily accessible via public transportation.

What Youll Do:

The Technology Manager provides & manages all services used to deliver information technology to our customers & associates, including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting & basic lighting for different types of meetings & events. 

Technology Managers work collaboratively to deliver an excellent meeting, conference, & workday experience. They oversee AV Specialists in supporting/executing customer needs & help manage, train & lead specialists in personal, technical & career development/training. The person in this role also works collaboratively with our sales & production teams to ensure seamless execution for our clients. 

The Technology Manager is responsible for Operations Management: 

• Provide ad-hoc troubleshooting & assistance to customers of all technology competency levels  
• Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems & hardware; both in-house & client systems
• Coordinate with clients in advance to preprogram & ensure all their technological requirements are seamlessly in place for their arrival
• Provide consultative support to technology sales for client programs
• Enforce adherence to booking guidelines, optimizing space utilization & revenue generation through audits & participation in weekly program execution order meetings
• Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members & vendors
• Attend planning & pre-production meetings
• Direct day-to-day floor operations of AV Specialists, including set & strike, scheduling, etc.
• Develop a weekly schedule for site execution & coordinate with other locations to share resources for optimal efficiency within the area of operations
• Make personal contact & maintain positive relationships with clients & assist with any reasonable requests during programs
• Collaborate with the sales & planning team to gain a comprehensive understanding of the client's experience with Convene prior to the start of their meeting or event
• Thoroughly prepare & deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with Convene's standard operating procedures to optimize value & presenting a commitment to excellence & adaptability to industry dynamics
• Assist in any areas of daily operation 

Responsible for Training & Development:

• Assist with developing a positive employee relations climate, including employee engagement, motivation & coaching
• Participate in collaborative project efforts with both the technology team & other departments 
• Participate in employee appraisals 
• Mentor AV Specialists to provide a consistent level of customer service
• Interview & hire prospective candidates for all positions in the department 
• Well-versed in the latest developments in the event industry & audio-visual trends to meet the demands of corporate conferencing seamlessly
• Review & stay current on all departmental SOPs on a quarterly basis

The Technology Manager will be responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, & contributing to monthly & quarterly operations reports in conjunction with the location General Manager. 

• Review P&L/General Ledger reports for department/location, ensuring accuracy 
• Approve & submit vendor invoices to Accounts Payable in a timely fashion 
• Participate in the annual budgeting process for team members location
• Maintain & uphold Convenes cultural standards
• Perform other duties as requested by management

What we look for:

• 4+ years of experience in managing IT & AV equipment, as well as computer software systems
• Proven experience in leadership roles, including leading team members
• Customer service or hospitality experience preferred
• Demonstrated extensive knowledge of audiovisual equipment, encompassing analog/digital audio mixers, wireless microphone systems, seamless video switchers, & projectors/displays
• Understanding of Crestron control & hardware endpoints
• Basic knowledge of data networking principles, architecture, & applications
• Experience in the basic installation, configuration, operation, & administration of operating systems, applications, & hardware for Macs, PCs, LANs, & servers.
• Ability to lead & manage team members effectively, collaborating with internal & external clients
• Familiarity with CRM applications

Physical Requirements

• Flexible, long, & weekend hours sometimes required
• Ability to move, lift, carry, push, pull, & place objects up to 25 pounds without assistance
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
• Ability to stand, sit, or walk for an extended period of time 
• Ability to climb & work on a ladder for lengthy periods of time 

Equipment & Technical Qualifications 

• Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers & handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
• Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems
• Lighting: Up lights, GOBOs, Basic dimming
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate & troubleshoot hard/soft video codecs
• Control: Familiarity with Crestron control systems & associated hardware

Compensation:

The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job. Job duties & responsibilities are subject to change based on changing business needs & conditions.

Base Salary:

Salary Min: $75,000  Salary Max: $85,000 / annually

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Were Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Heres what you can expect:

• Health & Wellness: Day-one health coverage for you & your family, 24/7 virtual care, emotional well-being support, & fertility & family planning benefits. Because your well-being matters, inside & outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, & a year-end holiday closure to recharge.
• Financial Growth: 401K with company match & support for education, courses, & certifications. We invest in you so you can grow personally & professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer & give-back opportunities, & the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, & experiences. Our values of GRIT (Genuine, Relentless, Integrity, & Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, & free to be themselves. If youre excited to grow, learn, & make an impact, wed love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, & perspectives.