We are looking for a strategic & experienced Senior Manager, People Operations to lead & refine our People Operations team. You will help shape & scale key people processes, ensuring efficiency, compliance, & adaptability to support business growth. You have a deep understanding of HR operations, experience managing a successful shared service function, & a passion for continuous improvement, driving seamless processes, systems, & policies that enhance the employee experience.

You will report directly to the Head of People Operations & will be based in our New York headquarters operating on a hybrid schedule.

You'll Get To...

• Lead, mentor, & develop a high-performing People Operations team, promoting collaboration, accountability, & continuous skill growth.
• Establish best practices & cultivate a culture of operational excellence to enhance the employee experience.
• Oversee daily People Operations processes (Recruit to Retire), ensuring scalability, compliance, & efficiency.
• Create operational excellence across HR functions, including benefits, employee relations, global mobility, payroll, & compensation.
• Partner with Centers of Excellence(HR, Legal, Talent & Payroll) to identify opportunities to expand shared services & enhance HR operations.
• Ensure data accuracy & integrity across HR systems, maintaining high standards for data governance.
• Maintain process documentation to support clarity, consistency, & autonomy
• Monitor SLAs, & ticket volumes, implementing improvements to enhance the employee experience & reduce support requests.
• Perform regular audits with a focus on operational excellence
• Introduce & implement programs that align with company culture while improving operational efficiency & employee satisfaction.
• Leverage HR analytics to drive data-driven decision-making & strategic workforce planning.
• Develop governance structures following HR guidelines to ensure smooth integration of new processes & system enhancements.
• Communicate priorities, roadmaps, & key updates to stakeholders, leading end-user training & managing system adoption, ensuring transparency & alignment.
• Collaborate with HRIS teams to optimize JIRA & Workday for automation, knowledge management, & case handling.

Who We're Looking For

• 10+ years of experience in HR operations, shared services, project/system implementation, or change management.
• 5+ years of people management experience, managing diverse & geographically dispersed teams. (Experience in USA & Ireland preferred)
• Expert proficiency with JIRA & Workday, including process optimization & re-engineering.
• Strong analytical mindset with a data-driven approach to decision-making & continuous improvement.
• High attention to detail & confidentiality in handling sensitive HR data.
• In-depth understanding of HR & talent processes, with experience designing & testing workflows & reports.
• Ability to multitask & manage competing priorities in a fast-paced environment.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Fertility & adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave & up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch & snacks
• Private rooftop

Cash Compensation Range: $153,500 - $247,250 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, & location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands & businesses online. We empower millions of customers in more than 200 countries & territories with all the tools they need to create an online presence, build an audience, monetize, & scale their business. Our suite of products range from websites, domains, ecommerce, & marketing tools, as well as tools for scheduling with Acuity & creating & managing social media presence with Bio Sites & Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, & coworking spaces in the UK, Netherlands, & Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives & experiences with the world. Not only do we embrace & celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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