Squarespace is looking for a Director, Revenue Operations to lead & manage the end-to-end revenue operations function, driving operational efficiency & aligning processes, systems, & data across the revenue-generating teams. You will collaborate with senior leadership to develop strategies, streamline workflows, & improve forecasting, reporting, & analytics to ensure consistent revenue growth. Your leadership & expertise will be critical in scaling our revenue engine to meet both short-term & long-term business objectives.

You will report to the Senior Director, FP&A & be based out of our NYC headquarters.

RESPONSIBILITIES

• Collaborate with cross-functional teams including Legal, Sales & Marketing, Customer Operations, Product Management & Engineering, to identify & drive important business initiatives, aligning operational efficiencies to revenue outcomes.
• Collaborate with Product, Engineering, & other cross-functional teams to ensure that the technology ecosystem is integrated & aligned to support revenue goals.
• Business owner for systems related to Order Management, Billing, Collections & Cash Applications, including design, roadmap planning, optimizations & project sponsorship.
• Manage relationships with key third party partners related to the processing & billing of SQSP customers. 
• Apply knowledge of best practices surrounding the deal desk to streamline & scale. 
• Ensure clean, accurate, & actionable data for all revenue teams, utilizing CRM systems (e.g., Salesforce) & other tools to support reporting, dashboards, & analytics.
• Evaluate Billing & Collections data, as well as user feedback to make sound, data driven recommendations to reduce Billing Errors & Cash Collections delays, collaborating to manage risk & fraud related to core billing for the company. 
• Assist with external financial audits, SOC audits, & other due diligence requests
• Develop & implement systems to track & report on revenue KPIs, sales performance, & pipeline progress.

QUALIFICATIONS

• Bachelor's Degree in Business, Accounting, Finance; PMP certified preferred
• 12+ years of progressive Revenue & Financial Operations experience
• Experience with ASC 606
• Large billing SaaS system experience with emphasis on Billing, AR Module, Projects Module, Case Management or equivalent; multiple examples of large transformations
• Salesforce.com experience, ideally working knowledge of Salesforce CPQ (Configure, Price, Quote)
• Extensive experience developing & optimizing order to cash processes & systems
• Proven experience working with sales, marketing, & customer success teams in a fast-paced, high-growth environment
• Expertise in CRM systems (e.g., Salesforce, HubSpot) & revenue operations tools (e.g., Tableau, Domo, or similar analytics tools)
• Exceptional communication & leadership skills, with experience managing & mentoring teams
• Ability to work cross-functionally & manage multiple priorities in a fast-moving environment

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums 
• Fertility & adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave & up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch & snacks
• Private rooftop
• Hack week twice per year

Cash Compensation Range: $203,500 - $275,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, & location, among other factors. 

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands & businesses online. We empower millions of customers in more than 200 countries & territories with all the tools they need to create an online presence, build an audience, monetize, & scale their business. Our suite of products range from websites, domains, ecommerce, & marketing tools, as well as tools for scheduling with Acuity & creating & managing social media presence with Bio Sites & Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, & coworking spaces in the UK, Netherlands, & Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives & experiences with the world. Not only do we embrace & celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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