Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.

As a Field Manager on the Via for Schools team, youll be supporting a partnership with the NYC Department of Education (DOE) to modernize the school busing system across New York City. Youll be managing the daily operations of our work with school bus companies & serve as the relationship manager across multiple vendors. 

The Field Manager of Via for Schools role requires a combination of strong people skills, organization, persistence, & demonstrated ownership of a work-stream. Youll need to be a skillful relationship builder, team-player, multi-tasker, & a creative problem solver.  

**Please note; this is a part-time role that will require ~4-5 hours per day, 5 days a week from 9-1pm daily with 1 day in person at the Via NYC Headquarters**

What Youll Do:

• Serve as a liaison between Via, the DOE, & School Bus Companies (SBCs) & operate as one of the main day-to-day contacts for SBCs & operations vendors as they submit requests & report issues from the field;
• Oversee real-time operations for hardware installations, requests for additional devices, scheduling driver & dispatcher trainings, & answering questions & concerns from SBC operators;
• Coordinate directly with SBCs to schedule installations, driver trainings, retrainings, & dispatcher trainings; 
• Track completion of installations, driver trainings, retraining, & dispatcher trainings & follow up directly with each SBC to ensure completion; 
• Manage relationships with equipment vendor, service provider, & installation vendor inclusive of weekly calls, responding to emails, & answering questions as needed; and
• Creating & maintaining systems for  tracking device delivery at each SBC accordingly & ensuring there is an accurate accounting of equipment on hand.

Who You Are:

• A self-starter who is comfortable taking initiative & has a high level of responsibility & ownership
• A strong executor: you know how to prioritize & you get the job done while keeping the big picture firmly in mind
• Somebody who believes that the devil is in the details - very organized, systematic, & detail-oriented
• A adaptable problem-solver that is comfortable with ambiguity & evolving as things change
• Previous project management, operations, or customer service experience are preferred
• Outgoing & sociable; skilled at communicating professionally with external partners (school bus drivers, school bus company dispatchers, members of the DOE team, etc) from a broad range of backgrounds
• Willing to wear multiple hats & contribute on projects of all types with various stakeholders
• Comfortable with Excel
• Comfortable asking questions & seeking support when needed - ability to identify when to respond & when to escalate an issue
• Strong verbal & written communication
• Fluent in English, additional languages a plus
• Bachelors degree is a plus
• Based in the greater New York City area

Compensation & Benefits: 

• Final salary will be determined by the candidates experience, knowledge, & skills. Salary reflected does not include equity or variable pay, where applicable
• Hourly Pay Range: $20.00-$30.00/hr

Were Via, & we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, & provides everyone with accessible, efficient, & affordable ways of getting around. 

We created the first end-to-end TransitTech solution for cities & transit agencies, offering world-class software, service design, & operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive & authentic workplace. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, & voices are welcomed & celebrated at Via.

Ready to join the ride? 

Via is an equal opportunity employer.