Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.

As a Senior Product Manager, Transit Operations at Via, you will lead a complex set of products & features that impact our primary user & buyer - public sector transit agencies, municipalities & governments. Via prides itself on being a true partner to the public sector in helping make transit better for everyone but especially those in low income & minority communities. Via is not only a category leader in on-demand transit but has brought its exceptional technology & expertise to the Paratransit & Student transit world. You will be joining Via at a time of rapid growth,  impacting hundreds of thousands of  riders weekly, many of whom represent special needs populations, students, caregivers etc. As a Senior Product Manager you will bring vision but also sensitivity & empathy to these users, respectfully build products that help make their trips easier & help transit agencies achieve their mission of equitable transportation.

What Youll Do:

• Be the lead PM who charts the path for extending Vias industry leading transit dispatch platform from on-demand to paratransit, school buses & fixed lines
• Design features with an eye towards special needs populations such as paratransit riders, students & caregivers ensuring that each experience is purposeful 
• Envision diverse user journeys based on the populations we are serving so that each one is fulfilled in an efficient & intuitive way while building products flexibly & scalably
• Design products that serve rides based on rider eligibility, special conditions & disability aids
• Aid agencies in securing funding for their transit operations through proper reporting, billing & transparency across the system
• Strive for excellent quality products while pragmatically releasing meaningful features on a regular cadence; employ a test & learn philosophy
• Build products that help transit agencies increase efficiency for their staff while increasing rider satisfaction; Other metrics include reducing time spent on support & troubleshooting & successful resolution of issues raised by riders
• Partner with engineers & other technical teams - bring them along on the vision & be a trusted partner in quarterly planning & roadmaps
• Build the short & long-term roadmap for your products by integrating customer feedback, data, trends & strategic initiatives, in an effort to continuously improve & expand Vias product offering
• Work closely with key internal & external stakeholders around the globe & different time zones to guide prioritization & make sure that product development is focused & impactful
• Lead cross-team collaboration & work on complicated problems by integrating with other product managers & development teams across the organization
• Get the job done, sync teams, while keeping the big picture firmly in mind

Who You Are:

• Minimum of 5 years of Product Management experience in B2C or B2B SaaS products 
• Excellent collaborative written & verbal fluency in English
• Able to digest market research & customer feedback along with having a crisp understanding of technical requirements & constraints to paint a vision of what a great product could look like
• Demonstrated success in handling an end-to-end product lifecycle with the ability to drive product planning, development, & launch
• Excellent analytical abilities & a strong business acumen - an MBA is a plus
• A great multitasker who thrives in a dynamic, fast-paced work environment
• Pro-active & independent achiever, self-learner, able to handle a task from idea to production
• Team Player, with great communication/listening skills & a can-do attitude
• Thrive in fast-paced environments
• Balance delivery of MVPs with an unwavering commitment to world class products
• A firm believer in a Data First philosophy but can also make decisions in ambiguous situations
• Passion for public transit, mapping, SaaS & accessibility - working experience in these areas is a plus

Compensation & Benefits

• Final salary will be determined by the candidates experience, knowledge, & skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $150,000-$190,000
• We are proud to offer a generous & comprehensive benefits package, including free medical plans & 401K matching

Were Via, & we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, & provides everyone with accessible, efficient, & affordable ways of getting around. 

We created the first end-to-end TransitTech solution for cities & transit agencies, offering world-class software, service design, & operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive & authentic workplace. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, & voices are welcomed & celebrated at Via.

Ready to join the ride? 

Via is an equal opportunity employer.