IT Operations Manager

VaynerX

IT Operations

New York, NY (hybrid)

Salary range: $100k-$145k

The Team

The Global IT team at VaynerX is tasked with providing best-in-class technical support to our employees & ensuring they have the tools & resources they need to execute at a high level. On this team, you wont just be pushing buttons & sending emails - youll bring your critical thinking skills & an openness to learning new things as we find innovative ways to bring value to our team. We are the backbone of a rapidly growing digital agency, & a sense of enthusiasm & empathy underscores everything we do. We are on the frontlines, working side by side with our fellow team members & contributing to the culture & values that help make VaynerX a great place to grow your career.

The Role

We are seeking an experienced IT Operations Manager to join our Global IT team. In this role, you will be overseeing our technology infrastructure, budgeting & negotiating our software contracts to obtain the most value, & collaborating with our IT business partners around the world to ensure the seamless integration of the hardware & software platforms that support our business. Reporting to the VP of Global Information Security & Compliance, youll be responsible for the Global IT budget & oversee the IT Procurement function, including hardware purchasing, software licensing & renewals, budget planning, & vendor contract negotiations. Youll work closely with the IT Support team in New York & Los Angeles to ensure all processes (help desk, onboarding/offboarding, policy enforcement, & more) are being executed at a high level, & youll work with our Network & Systems Engineer to design a modern & secure network infrastructure in our new & existing office locations. 

This is very much a relationship driven role - were looking for someone with excellent interpersonal skills & can help form strong partnerships with the many internal departments & external vendors that make our business function. All in all, this is a fantastic opportunity for an IT leader who is looking to take the next step in their career & help build the IT strategy for VaynerX for many years to come. If this sounds like the right opportunity for you, please reach out. 

Responsibilities

• Lead all IT Procurement functions, including hardware purchasing, software licensing & renewals, budget planning, & vendor contract negotiations
• Provide leadership & guidance to the Global IT team, meeting with IT partners in EMEA & APAC regularly to ensure consistent policy approach & to share resources when applicable
• Remove roadblocks for the IT Support team & help resolve escalated requests from our ticketing system
• Own the relationship with our third party IT vendors & software providers, ensuring we get the most value from our partnerships
• Serve as the primary IT stakeholder & consultant for new office builds around the world
• Collaborate with our Finance, HR, Legal, & Office Operations teams to help integrate technology solutions that enhance business processes & workflows
• Partner with IT Security on any cross-functional security initiatives 
• Help with project management & implementation for any new IT initiatives proposed by senior management
• Lead weekly meeting with Global IT team, documenting & following up with team members on action items
• Flexibility to wear many hats & jump into any project in the IT sphere with enthusiasm

Desired Experience:

• At least 3 years of proven experience in an IT management role, preferably at a startup company
• Strong experience in budget management & resource planning
• Extensive experience with software contract negotiation, legal reviews, & platform usage auditing
• Experience negotiating contracts with annual cost over $1M
• Experience with office moves & new office construction from an IT perspective
• In-depth knowledge of IT infrastructure & IT security best practices in cloud-first environments
• Experience being part of a globally-distributed IT team with shared resources
• Experience with a IT help desk team, ensuring timely resolution of user issues & the ability to solve escalations
• Excellent communication & interpersonal skills, with the ability to collaborate effectively across departments
• An innate passion for helping others, & a willingness to take on new challenges
• Extensive experience as an administrator for the following tools: Google Workspace, Slack, Office 365, & Adobe Creative Cloud
• Strong experience in managing Apple macOS devices in an enterprise environment using MDMs such as JAMF or Mosyle
• Experience with Microsoft Intune & Windows PC deployment & management
• Experience with implementing Single Sign On (SSO) & strong skills with identity management & authentication tools
• Some experience with A/V setup & live streaming town hall events
• Familiarity with APIs, automation, reporting, & some coding experience