About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security & risk experts Dr. Alex Yampolskiy & Sam Kassoumeh & funded by world-class investors, SecurityScorecards patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, & cyber insurance underwriting; making all organizations more resilient by allowing them to easily find & fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace, by Crains NY as a "Best Places to Work in NYC," & as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Companys annual list of the Worlds Most Innovative Companies for 2023 & to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing forward-thinking employers for their unwavering commitment to employee engagement.  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moodys, Sequoia Capital, GV & Riverwood Capital.

About the Role:

• Lead the global support strategy to drive higher customer satisfaction & business operations excellence
• Encourage strong customer outcomes, service adoption, & engagement, & facilitate an excellent customer experience
• Work closely with customers & internal stakeholders such as Product Management, Product Marketing, Customer Success, Professional Services, Sales, & Engineering to coordinate & design support offerings to achieve the highest level of solution optimization & value
• Establish & monitor KPIs based on industry standards & measurements
• Be the internal voice of the customer & advocate & assist in developing customer engagement strategies
• Serve as a key leader in the Operations organization. Partner closely with all Operating teams to continually improve internal processes
• Scale the team
• Forecast needs for team headcount growth to enable Security Scorecards successful, rapid scale
• Recruit, develop & lead a high performing team

NOTE:  This role is a hybrid role in our New York City office.  Expectations are 1 day a week in the office.

Required Qualifications:

• 10 years' experience building & maintaining high performing remote teams
• Prior experience with SaaS Software is highly preferred
• Experience building a 24x7 Support Organization & scaling systems
• A high degree of accuracy & attention to detail
• An analytical mindset; define & track KPIs to improve performance over time
• A bias towards automation to increase input scale
• Ability to build relationships with internal stakeholders & external partners
• Exceptional verbal & written communication skills

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, & unlimited PTO, parental leave, tuition reimbursements, & much more!

The estimated salary range for this position is $150,000 - $200,000. Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications & experience, & may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards & equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity & embraces diversity. We believe that our team is strengthened through hiring & retaining employees with diverse backgrounds, skill sets, ideas, & perspectives. We make hiring decisions based on merit & do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Companys privacy policy & applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.