About the company:

DoubleVerify is a leading software platform for digital media measurement, data & analytics. DVs mission is to be the definitive source of transparency & data-driven insights into the quality & effectiveness of digital advertising for the worlds largest brands, publishers & digital ad platforms. DVs technology platform provides advertisers with consistent & unbiased data & analytics that can be used to optimize the quality & return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

About the job

Your direct reports work on human-in-the-loop AI/ML product operations across a variety of content types including mobile apps, connected TV, online long- & short-form video, & social media platforms. Among these, video content labeling, quality assurance, & training will be the majority of your focus

Though work is centered around ET time zone hours, you will collaborate with in-house & vendor partners globally in locations such as London, India, Finland, & Israel. The hiring manager for this role is also located in our NYC office.

Technical curiosity, strong written communication (ex: Slack, Google Docs, JIRA), & a genuine passion for growing your direct reports careers & skills are must-haves. This role has a player-coach element to it, so strategically vital individual contributor work will be part of your workload.

A typical week includes stakeholder rituals (ex: intaking Product requests for labeled data sets, or leaving feedback on a Data Science strategy paper), direct report 1:1s, sprint-planning, deliverable troubleshooting for the Video team, & occasional client-facing work. You will also interface directly with content policy experts & will lead work that sometimes includes upsetting content (ex: death & injury, violence, CSAM.)

You will manage at least one Business Process Outsourcing relationship, run regular performance reviews, you will directly manage up to 5 people in NYC HQ, measure output quality, & ensure their workforce is up-to-date on recent policy revisions.

About the team

The AI Classification department supports the product operations for DoubleVerifys Brand Safety & Suitability solutions.

We make social media platforms & the open web safer for advertisers, brands, & publishers.

Our teams collaborations across DoubleVerify deliver both manual & automated solutions for content classifications ranging from copyright infringement, to violence, to inflammatory politics & news. As a globally diverse team of AI Classification Specialists, we continuously improve labeling operations to maintain & enhance our industry-leading position in brand safety & suitability for all publishing channels DoubleVerify supports.

Our work betters the experience of brands, advertisers, & publishers globally, & reduces the ROI of bad actors who seek to monetize harmful or unsuitable content through the advertising ecosystem.

Responsibilities

• Guide these teams to deliver manual classifications of various content with the highest quality. Ensure the delivery of training data & daily risk triage processes, as well ad-hoc requests from product managers & clients.  
• Manage cross-functional stakeholder requirements via effective communication, collaboration, & consultation with leaders in the USA, global BPOs, & nearshore operations. 
• Scope, define, & manage the intake of new projects for your team. Help educate your partners on the teams capabilities & deliver manual classification projects on-time.
• Own & optimize the office operations by providing perks, incentives, & career development resources to delight your team members.

Minimum qualifications:

• 2+ years experience as a people manager of 3 or more team members
• 6+ years experience in Product Operations, Product Management, or Program Management in a tech company, ad agency, or in-house advertising function
• Excellent stakeholder alignment, executive-facing presentation, & time-management skills
• Experience analyzing, forecasting, & visualizing operational metrics such as throughput, utilization, & accuracy

Preferred qualifications:

• Familiarity with BigQuery, vendor management, & social media video trends.
• Experience working in Trust & Safety, especially content moderation & Machine.
• Learning to sort content into safety-related topics such as crime, violence, & sexuality
• Proficiency in multiple languages
• Experience with global workplace cultures & cross-culturally fluent people-management 

The successful candidates starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, & balancing internal equity relative to peers at DV.
The estimated salary range for this role based on the qualifications set forth in the job description is between [$86,000-185,000]. This role will also be eligible for bonus/commission (as applicable), equity, & benefits.
The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, & recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women & other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but youre not sure that you check every box, apply anyway!