Community & Operations Manager

About Pursuit

Our mission is to create economic transformation. By training low-income adults to launch & advance careers as software engineers, we help our Fellows earn from eighteen thousand dollars a year to over ninety thousand starting salary on average, adding an estimated $2M in lifetime earnings. Pursuit partners with leading companies like Blackstone, USV, Citi, Peloton, & Uber to employ Fellows in career-defining engineering roles & supports them with on-the-job training to ensure potential translates to performance. Since 2013, Pursuit has created ~$1B in total lifetime wage gains, creating lasting economic mobility that spans generations. 

Pursuits proven solution is built on two interconnected components: training (which includes community development, Core pre-job training, & Commit on-the-job training) & a financial product (known as Bond). However, growing training alone will not meet the magnitude of need nor solve new societal challenges ahead. The typical expectation is to expand our training to other cities, but this will not come anywhere close to creating good jobs for millions of low-income Americans. Instead, our strategy for scaled impact is to evolve our financial product & create tools for other organizations, jobs, & places. We believe that this will not only create good jobs for millions of low-income Americans but will also generate a new trillion-dollar market directly tied to results in the long term.

We are One Big Team

The passionate & collaborative team at Pursuit gives its all to achieve our mission. And its not just staff. We work with employer partners that love hiring our Fellows because they are so well prepared, ranging from big financial firms to scrappy startups, & everything in between. We also activate & engage hundreds of volunteers who come from all areas of the tech industry. These experts & professionals help keep our curriculum fresh & our standards for achievement high by participating in our admissions process, as well as program-specific activities such as interview training, Demo Days, Hackathons, & Capstone projects. 

About the Role

As a Community & Operations Manager, you will play a pivotal role in fostering a strong community, a culture of accountability, & a seamless Fellowship experience for our Fellows. You will manage Fellow progress throughout the program & collaborate with technical coaches & our extensive network of volunteers to develop lasting connections between Pursuit's One Big Team & our Fellows, with a goal of driving program commitment & persistence until they get their first job in tech. As a key member of the Core Fellowship team, you will have the opportunity to forge individual connections with each Fellow, actively contributing to & witnessing their direct economic transformation.

As a Community & Operations Manager you will: 

• Manage the Cohort: Ensure Fellows are onboarded to Pursuit, organize Fellows into squads, & manage tracking of Fellow progress through the program. 
• Build Community: Ensure all Fellows in your cohort have strong relationships within the program, including with staff, volunteers, other cohorts, & each other. 
• Drive Persistence: Manage all initiatives related to community building & persistence, such as squads, & project manage Fellow case management.
• Design Interventions: Design class-wide & personalized interventions based on Fellow segmentation to drive persistence throughout the program.
• Manage & Track Fellow Data: Lead weekly data meetings with the broader cohort team to track Fellow readiness & identify those who require additional support. Ensure Fellow data is up to date in trackers.
• Support Industry Readiness & Leadership Development Training: Support Fellow training by delivering content on professional skills & coordinating volunteer presentations. Support major program events & experiences, such as Demo Day & hackathon.

What you need to be considered for the Community & Operations Manager role: 

• Proven ability to uphold rigorous standards & hold others accountable to them with empathy.
• Experience working in technology, venture-backed, or Fortune500 organizations similar to those that hire Pursuit Fellows
• Strong organizational & operational management capabilities; adept at using Google Sheets, data storage & project management software to create dashboards, timelines, project plans, etc. 
• Demonstrated experience leading cross-functional teams & conducting team-wide meetings without formal management authority.
• Experience managing welcoming & high-performing communities/teams
• A proactive self-starter who can identify gaps & propose results-driven solutions.
• Adaptability & willingness to pivot in a dynamic environment
• Exceptional communication skills
• Strong alignment with Pursuits mission
• Bonus if you have previously worked as a teacher 

Where youll work: 

• This is a hybrid role with a minimum of 2 days/ week on-site in our Long Island City HQ 

When youll work: 

• You will oversee both daytime & weekend cohorts, & some evening/weekend hours will be required.  We'll work with you to figure out a flexible arrangement that enables effective management of both schedules.

Pursuit offers: 

• Great culture where transparency, respect, teamwork, & kindness are valued
• Competitive compensation in base, plus bonus & a full benefits package
• 401k plus match
• Unlimited PTO & an all-pursuit week-long holiday the last week of December
• An opportunity to work at the intersection of tech & social impact, & make a direct impact on the communities of those we serve.

Salary & Benefits: 

Total compensation for this role is $85,000-$110,000 annually. 

The compensation range above is for the expectations as laid out in the job description, however, we are often open to a wide variety of profiles & recognize that the person we hire may be less experienced (or more senior) than this job description as posted.  If that ends up being the case, the updated salary range will be communicated to you as a candidate.

Pursuit values diversity: 

Our team has a wide range of backgrounds & experiences, & we value the richness that diversity brings to our organization. We welcome new perspectives & affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law. Pursuit is an equal opportunity employer.