Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

We're seeking a General Manager to join our Operations team located at One Liberty Plaza, which sits in one of the citys first skyscrapers conveniently in Downtown New York City. The General Manager will report directly to the Area Director of Operations. 

What Youll Do:

The General Manager oversees all aspects of the Location/Property Management in accordance with Convenes vision, mission, & values including our core principles.

The General Manager is responsible for all aspects of the conference, workplace, and/or amenity operations at the designated Convene location. The General Manager will direct,  implement, & maintain the Service, AV/Technology, Event Operations, & Culinary philosophy which serves as a guide to respective staff to ensure 100% client satisfaction.  

• Comply with Convene standards & protocols to deliver a premium hospitality experience
• Effectively communicate via verbal & written correspondence with all levels of employees & clients; exhibiting GRIT in all interactions 
• Work dynamically & prioritize departmental functions to meet deadlines 
• Approach all encounters with guests & employees in an attentive, friendly, courteous, & service-oriented manner
• Oversee & coordinate the setup & execution of all functions with the Service, Production, Technology, Workplace, & Culinary departments at either single locations or multi-unit complexed locations
• Coach, mentor, & develop all levels of employees at your location(s)
• Maximize efforts toward productivity by identifying problem areas & implementing solutions
• Responsible for overseeing the Property teams including hiring, staffing, scheduling, training, payroll, & conducting performance reviews in accordance with Convene standards
• Ensure & maintain the cleanliness & physical state of all conference, workplace, and/or amenity spaces
• Attend & run meetings in accordance with Convene meeting cadence, running efficient & productive agendas. Oversee daily & weekly PEO meetings as well as weekly staff meetings
• Responsible for controlling & maintaining all service equipment, communicating with facilities management & outside vendors to ensure all equipment remains in working order.
• Create & maintain positive relationships with building management
• Work with sales manager & other conference planning manager to ensure the accuracy of Salesforce
• Develop client relationships to ensure a successful event
• Oversee Production, Technology, & Workplace team & ensure proper planning, upselling, detailing proper room blocks, & professional communication to clients
• Build relationships with all local competitors & surrounding businesses
• Work closely with Sales, Revenue, Finance, & Corp Ops on monthly P&L review, monthly forecasting, & during the annual budget process
• Responsible for driving impactful financial decisions that positively impact the monthly P&L results & present out through Monthly, Quarterly, & Year End Operational Reporting
• Working cross-functionally throughout the organization to create & execute strategic planning for the betterment of the operation 
• Confirm that all payroll reports are accurate prior to approval & that all employees are compensated properly for their time

What We Look For: 

• Minimum 3 years experience in hospitality, including previous supervisory experience
• Ability to lead, & develop other team members
• Ability to work effectively with clients
• Flexible & long hours sometimes required
• Ability to move, lift, carry, push, pull, & place objects up to 25 pounds without assistance
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
• Ability to stand, sit, or walk for an extended period of time

Compensation:

Base Salary:

Salary Min: $105,000  Salary Max: $115,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Who We Are:

Convene is a premium hospitality company that designs & operates meeting, event, flexible office, & membership spaces. With a network of 38 locations across nine cities in the U.S. & UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, & a warm & welcoming environment to create a turnkey solution for extraordinary meeting & work experiences. Founded in 2009 with the goal of bringing hospitality & lifestyle into traditional commercial real estate assets, Convene partners with the industrys top landlords to deliver increased value to their assets & premium experiences to their tenants. The company counts Hudsons Bay Company, Ares, & RXR Realty among its investors & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by magazine, Fortune magazine, & Built In.  Learn more at https://convene.com/

Were Here For You: 

At Convene, youll receive:

• Excellent health coverage for you & your family starting day one
• Medical & insurance navigation support through Eden Health
• Flexible vacation time plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge
• 401K plan with company matching
• Professional development support
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team & the business in the work that you do
• A culture of GRIT (Genuine, Relentless, Integrity & Teamwork)

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