THE STORY

When we started in 2012, we were focused on reinventing men's basics with underwear & socks as our starting point. Today, we are a fully-fledged  modern menswear brand that powers radically-efficient wardrobing. Rooted in smart design & performance fabrics, our products are designed to work together through our pioneering Daily Wear System. 

As we continue to expand our offering & our footprint beyond e-commerce to first & third-party retail, we are looking for passionate, proactive, strategic, & creative problem-solvers to join us. If that sounds like you keep reading.

THE ROLE

Were looking for dynamic Brand Experience Associates to join Mack Weldons retail team in our Hudson Yards store location! In this role, youll educate & share the Mack Weldon brand story & guide customers through our retail experience. Youll play a critical role in delivering exceptional customer service & building customer relationships.

WHAT YOULL DO

• Be a Mack Weldon brand ambassador & deliver exceptional customer service throughout the customer journey
• Communicate the Mack Weldon brand story & philosophy to our customers
• Demonstrate & maintain exceptional product knowledge
• Continuously deliver an above & beyond & individualized customer experience for all guests
• Work collaboratively with all team members & cultivate a positive store team culture
• Maintain store cleanliness & visual standards, assistant store merchandising changes
• Develop, cultivate, & maintain customer relationships
• Support management team in projects & initiatives as needed
• Strive to improve the store experience & make suggestions to management team

WHAT WILL SET YOU UP FOR SUCCESS

• Minimum 6 months retail sales experience
• Experience in a fast-paced retail store environment
• Must be flexible with working varied shifts including nights, weekends, & holidays
• Ability to carry boxes 25-30lbs for stock transfers
• Can bend, reach, lift & move stock & products

WHAT MAKES US SPECIAL

• We search for the smarter way. Everything we do, from products to experiences to processes, is built with research, ingenuity, & quality. We embrace efficiency in all of its forms but especially in how we work together as a team, the less bureaucracy the better.
• We invite generously because more perspectives make us better. We think diversity of thoughts & experiences is a strength. We check our egos at the door, actively solicit others perspectives, & always assume the best intentions. We build relationships that last.
• We believe that real confidence comes from knowing, not showing. We operate with a steady conviction & are built for the long haul, not to chase the latest fads. That doesnt mean we cant be assertive, expressive or take risks.  But we do so with an informed approach knowing we have the substance to back it up.
• We support the good ones & believe they can finish first. We believe that being good is the most sustainable strategy for success. We work with ethical & humane partners & always strive to do what is right, even if it is at a cost. We act with integrity, own our mistakes, & put in the effort to do our best.