Join us as a Senior Account Manager, where you'll be the driving force behind our client relationships. You're eager to expand & nurture these connections, & you'll have the backing & strategic guidance from our Account Director or Client Partner. With responsibility for client satisfaction, revenue growth, & business profitability, you'll thrive under the challenge. Crucially, you'll also play a leadership role within our agency, earning the trust of our clientsranging from mid to senior levelsas their go-to advisor for outstanding digital experiences.

You Will:

• Manage, & own the success & satisfaction of the client relationship
• Lead projects & initiatives to delivery
• Create opportunities for deeper collaboration & interaction that reinforces the clients status as an innovative participant in the creation of cutting-edge solutions
• Provide Critical Mass internal teams with appropriate insight into clients strategic business initiatives
• Have a point of view on industry structure, trends, initiatives, best practises, & solutions, & you have the confidence to speak up & express your point of view
• Provide Critical Mass Executive Sponsor, VP, Client Partner, or Account Director with insights into organizational opportunities for cross & up-sell opportunities
• Oversee the development of detailed proposals & statements of work with the support of core team members including an Account Director, VP, Client Partner, or member of the executive management team
• Participate in weekly client discussions with a level of polish & formality
• Proactively sell & manage customer expectations & communicate project & profit risks to internal team

You Have:

• 4-5 years of Account Management experience in a Digital Marketing Agency
• Proven success with complex clients, generating annual services revenues exceeding $2 million each
• Experience in customer loyalty initiatives, database marketing, & direct mail campaigns
• Solid understanding of user-centric digital product design principles
• Experience managing a complex Interest-based Audience Targeting (IAT) environment in a fast-moving setting
• Expertise as a product or category specialist, preferably in automotive
• Experience working on 360 / integrated campaigns, ideally at lead creative or digital agencies
• Understanding of CRM, content management, analytics, digital marketing, eCommerce, & internet technologies
• Proficiency in project management & digital media
• Strong negotiation & leadership skills
• Exceptional interpersonal skills, adept at building consensus & fostering team spirit
• Ability to juggle multiple tasks simultaneously
• Team-oriented mindset, with a knack for collaboration
• Creative problem-solving skills & a keen analytical mind

Nice to have:

• Automotive experience

What We Offer

• Global maternity & parental leave
• Competitive benefits packages
• Vacation, compassionate leave, wellness days, & flex days
• Access to online services for families & new parents
• Extensive winter holiday office closures
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity & Inclusion Board with 15 affinity groups
• Enterprise-wide employee discounts

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, & employee experience possible! CM new hires & employees are the future of our organization, & we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days per week.

The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration & team relationships
• Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.