Who we are

DoubleVerify is the leading independent provider of marketing measurement software, data, & analytics that authenticates the quality & effectiveness of digital media for the world's largest brands & media platforms. DV provides media transparency & accountability to deliver the highest level of impression quality for maximum advertising performance. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

Position Overview:

The Cloud Support Operations Manager is an integral part of the Operations (TechOps Support) Team, responsible for ensuring the team's activities focus on monitoring, troubleshooting, & improving the various companys applications & technologies.

Responsibilities:

• Manage a team that operates & maintains DoubleVerify's applications, servers, & network.
• You will manage projects & ensure we stay on target to accomplish the goal.
• You will work with monitoring solutions to create reports & focus on predictive analysis.
• You will be thrilled at the prospect of building strong relationships with different teams in the company, solving operational issues, & implementing quality improvements.
• Lead, motivate, & support a team within a time-sensitive & demanding environment.
• Actively pursue strategic & operational objectives.
• Grow the efficiency of existing organizational processes & procedures to enhance & sustain the organizations internal capacity.
• Participation in 24/7/365 on-call rotation.

Requirements:

• ~1 year of Team Lead or Management experience
• 3+ years of Experience working in a role supporting developers/engineer's applications
• 3+ years of Experience with monitoring systems & management tools (ex: Nagios, Splunk, Grafana/Prometheus)
• 3+ years of Experience in an Application Support Role
• Basic understanding of SQL
• 3+ years of Windows/Linux administration skills (IIS and/or Apache configuration)
• 3+ Experience with Kubernetes \ Kafka
• Familiarity with orchestration & containerization solutions (Docker, Kubernetes)
• Demonstrated ability to adapt quickly, learn new skill sets, & be able to understand operational challenges.
• Strong analytical, problem-solving, negotiation, & organizational skills with a clear focus under pressure.
• Must be proactive with a proven ability to manage multiple tasks simultaneously.
• Resourceful, results-orientated with the ability to get things done & overcome obstacles.
• Excellent interpersonal skills, including relationship building with diverse, global, cross-functional teams.
• Proven ability to troubleshoot & guide the team to solve situations in complex systems.
• 2+ years of Linux environment experience.
• Good knowledge of process automation.

The successful candidates starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, & balancing internal equity relative to peers at DV.
The estimated salary range for this role based on the qualifications set forth in the job description is between [$102,000- $202,000]. This role will also be eligible for bonus/commission (as applicable), equity, & benefits.
The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, & recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women & other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but youre not sure that you check every box, apply anyway!