CLEAR is seeking a Senior Product Manager thats obsessed with enabling frictionless travel experiences for members through our digital identity & proofing systems. You have a strong technical background & are comfortable supporting architectural decisions on back-end services. You never lose sight of the customer experience when making decisions. You can effortlessly balance trade-offs to make big decisions. You are interested in complex, consumer-oriented problems  and you think big, execute & excel in both ambiguous & highly constrained scenarios.

Ideal candidates possess vision, grit & attention to detail to make that vision a reality. You must enjoy engaging with a group of cross functional stakeholders, customers, & evangelizing their needs. You balance abstract strategic thinking with outstanding execution holding yourself & your group accountable to delivering successful outcomes. 

Youre a tenacious, metrics-driven, enterprising, self-starter who is obsessed with the art of the possible & relentless execution to drive the impact of our consumer products & experiences.

What you'll do:

• Strategically lead & support digital Identity & Proofing for our Aviation Enrollment experience.
• Drive the expansion of our source corroboration integrations while reducing proofing costs & creating resiliency in our flows.
• Identify opportunities & drive improvements to our document scanning experience.
• Become our SME on the state of identity at large & how NIST standards should be incorporated into our products.
• Champion data integrity as a first class citizen.
• Own cross-team collaboration to ensure the airport platform supports key growth driving projects, operational demands as we continue to scale, & is 100% compliant to standards we have set.
• Define the product roadmap in the context of broader organizational strategies & goals, in collaboration with our internal & external partners.
• Maintain compliance as a core tenant of the airport platform. Establish processes & tools to ensure we are anticipating & not reacting.
• Create alerting & reporting for all assurance/platform dependencies so we can trace easily. Own the data & dashboards.
• Identify key performance indicators that will allow the team to hone in on areas of need & focus.
• Support all types of CLEAR enrollment models. Work cross functionally & partner with teams outside of aviation to evangelize best practices & core requirements.
• Build for a seamless tie-in between airport experiences & the rest of CLEAR.
• Identify blockers that limit our groups ability to deliver magical member experiences - whether its updating an account, enrolling, or verifying.
• Develop experiments & prototypes to shed light on complex issues where data isnt readily available or obvious.

How you'll measure success:

You will develop success metrics for your team. Your top goal is to drive a seamless & delightful customer experience. It is critical to ensure systems maintain high availability, stability, & compliance while empowering internal & external customers to self-serve wherever possible. Partner with stakeholders to identify & execute opportunities that extend value for customers & contribute to the broader ecosystem within the travel & aviation space.

What you'll need to succeed:

• 5-7 years of product management experience
• Everything is measured
• Strong analytical skills that enable you to peel away the layers of ambiguity to get to root cause quickly
• Deep understanding of the needs of the business & the customer, & translating them into innovative solutions that can be measured
• Identify pain points in our services that hinder our ability to seamlessly enroll, upgrade or verify members & propose scalable solutions that fix them
• Ability to create a multi-quarter strategy based on customer needs, regulatory requirements, existing stakeholder feedback
• Entrepreneurial, strategic planner with proven ability to drive projects & strong analytical skills
• Deep understanding of cost structures & an ability to identify & implement solutions that drive cost efficiencies across our system 
• Make data integrity a first class citizen, ensuring that compliance is never compromised & reporting is easily available
• Outstanding organizational, communication, interpersonal, relationship-building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when youre at your best, were at our best. Youll work with talented team members who are motivated by our mission of making experiences safer & easier. In our offices, youll enjoy benefits like meals & snacks. We invest in your well-being & learning & development with our stipend & reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility & adoption/surrogacy support), flexible time off, free OneMedical memberships for you & your dependents, & a 401(k) retirement plan with employer match. The base salary range for this role is $170,000 - $200,000, depending on levels of skills & experience.

The base salary range represents the low & high end of CLEARs salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience & performance. The range listed is just one component of CLEARs total compensation package for employees & other rewards may include annual bonuses, commission, Restricted Stock Units

About CLEAR

Have you ever had that green-light feeling? When you hit every green light & the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 27+ million passionate members & hundreds of partners around the world, CLEARs identity platform is transforming the way people live, work, & travel. Whether its at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, & more seamless experiences - making them all feel like magic.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

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