Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places & experiences that bring people together. The company designs, develops, & operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations & beyond. We love bringing people together in person, & that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

General Manager

Convene Hospitality Group is seeking an experienced & dynamic General Manager to spearhead the opening & ongoing operation of Convene 555 Broadway, a vibrant new 32,000 sq. ft. venue in the iconic SoHo neighborhood. As the General Manager, you will be directly responsible for establishing & driving the success of our conference, workplace, & amenity services, ensuring the delivery of a premium, values-driven hospitality experience from day one. This role reports to the Area Director of Operations.

Convene 555 Broadway, SoHo (Set to open Spring 2026)

• Location: SoHo neighborhood, New York City, within the landmarked Scholastic Building.

• Size: 32,000 square feet.

• Capacity: Full venue buyout capacity of just over 450 guests.

• Spaces: Features seven unique meeting & event spaces, including a main hall, breakout spaces, a boardroom, & galleries for networking & receptions.

• Key Amenities: Offers a white box space for branding, in-house catering with customization, in-room AV technology supported by an on-site team, & dedicated hospitality resources. It is also easily accessible via public transportation.

What Youll Do:

The General Manager oversees all aspects of the Location/Property Management at a single unit location in accordance with Convene Hospitality Groups vision, mission & values including our core principles. The General Manager is responsible for all aspects of the conference, workplace and/or amenity operations at the designated location. The General Manager will direct,  implement, & maintain the Service, AV/Technology, Event Operations, & Culinary philosophy which serves as a guide to respective staff to ensure 100% client satisfaction.  

• Comply with Convene Hospitality Group standards & protocols to deliver premium hospitality experience
• Effectively communicate via verbal & written correspondence with all level of employees & clients; exhibiting GRIT in all interactions 
• Work dynamically & prioritize departmental functions to meet deadlines 
• Approach all encounters with guests & employees in an attentive, friendly, courteous & service-oriented manner
• Oversee & coordinate the setup & execution of all functions with the Service, Production, Technology, Workplace & Culinary departments at either single locations or multi-unit complexed locations
• Coach, mentor & develop all level of employees at your location(s)
• Maximize efforts towards productivity by identifying problem areas & implementing solutions
• Responsible for overseeing the Property teams including hiring, staffing, scheduling, training, payroll, & conducting performance reviews in accordance with Convene standards
• Ensure & maintain the cleanliness & physical state of all conference, workplace and/or amenity spaces
• Attend & run meetings in accordance to Convene Hospitality Group meeting cadence, running efficient & productive agendas. Oversee daily & weekly PEO meetings as well as weekly staff meetings
• Responsible for controlling & maintaining all service equipment, communicating with facilities management & outside vendors to ensure all equipment remains in working order.
• Create & maintain positive relationships with building management
• Work with sales manager & other conference planning manager to ensure accuracy of Salesforce
• Develop client relationships to ensure a successful event
• Oversee Production, Technology, & Workplace team & ensure proper planning, upselling, detailing, proper room blocks, & professional communication to clients
• Build relationships with all local competitors & surrounding businesses
• Work closely with Sales, Revenue, Finance & Corp Ops on monthly P&L review, monthly forecasting & during annual budget process
• Responsible for driving impactful financial decisions that positively impact the monthly P&L results & present out through Monthly, Quarterly, & Year End Operational Reporting
• Working cross functionally throughout the organization to create & execute strategic planning for the betterment of the operation 
• Confirm that all payroll reports are accurate prior to approval & that all employees are compensated properly for their time

What We Look For: 

• Minimum 3 years experience in hospitality, including previous supervisory experience
• Ability to lead, develop other team members
• Ability to work effectively with clients
• Flexible & long hours sometimes required
• Ability to move, lift, carry, push, pull & place objects up to 25 pounds without assistance
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
• Ability to stand, sit, or walk for an extended period of time

Compensation:

Base Salary:

Salary Min: $100,000  Salary Max: $110,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Were Here For You: 

At Convene Hospitality Group, we want you to feel supported in every part of your life. Heres what you can expect:

• Health & Wellness: Day-one health coverage for you & your family, 24/7 virtual care, emotional well-being support, & fertility & family planning benefits. Because your well-being matters, inside & outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, & a year-end holiday closure to recharge.
• Financial Growth: 401K with company match & support for education, courses, & certifications. We invest in you so you can grow personally & professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer & give-back opportunities, & the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, & experiences. Our values of GRIT (Genuine, Relentless, Integrity, & Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, & free to be themselves. If youre excited to grow, learn, & make an impact, wed love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, & perspectives.

#LI-DK1