Technical Implementation Manager at Oscar Health In NYC

Technical Implementation Manager
Oscar Health // health insurance

Hi, we're Oscar. We're hiring a Technical Implementation Manager to join our Plus Oscar team.

Oscar is the first health insurance company built around a full stack technology platform & a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.

About the role

Plus Oscar is an engagement & automation platform that enables scalable, personalized interventions & automates workflows to drive growth & retention, improve patient/member outcomes, & optimize admin operations. Built for non-technical users, payors & providers can use the tool to build omni-channel campaigns that deliver interventions with multiple touch points over time to drive behavior change.

As a Technical Implementation Manager, you will be responsible for core technical tasks & functions associated with building & launching campaigns. Your work will increase speed to market on client campaigns, reduce the time it takes to build & launch campaigns, & ensure campaigns remain error-free before & after launch.

You will report to a Plus Oscar leader.

Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings & events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $119,200 - $156,450 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program & annual performance bonuses.

Responsibilities

Act as the technical representative of Plus Oscar in relevant client calls, ensuring campaigns are scoped effectively & clients understand relevant technical capabilities.
Design & implement new campaign development processes while anticipating potential future use cases to ensure long-term scalability in solution design.
Become an expert in our client & campaign data, leveraging SQL to identify trends in client populations to deliver campaigns that drive value to their business.
Own the execution of key product delivery processes and/or broader initiatives that scale & mature Plus Oscar.
- Product delivery processes include: campaign launches, bug triage & resolution, quality assurance (QA) planning & execution, & building/maintaining product, client & stakeholder feedback loops. Prioritizes processes within campaign teams to accomplish, improve, scale, & execute.
Build & maintain effective relationships with key stakeholders including, Product Management, Operations, & Data Science, to support effective collaboration & discovery of solutions to deliver on department programs & objectives.
Independently analyze data & workflows to identify opportunities for process improvement.
Design & implement process improvements that improve efficiency & quality.
Create & maintain documentation to make processes sustainable & scalable.
Monitor campaign success metrics to ensure applications and/or processes are meeting their KPIs.
Compliance with all applicable laws & regulations.
Other duties as assigned.

Qualifications

3+ years of experience working in a cross-functional role in technology or operations.
3+ years of experience working directly with engineers & designers.
2+ years experience working directly with engineering scrum teams.
3+ years of experience with common project management tools such as Jira or Monday.com.
1+ years of SQL experience.

Bonus points

1+ years of health-tech startup experience.
5+ years of experience working in a cross-functional role in technology or operations.
Experience proactively & independently identifying opportunities for improvements in process & execution, with a proven track record of implementing changes effectively.
Experience navigating multiple stakeholders with competing priorities & making tradeoff decisions for your own work.
Demonstrated ability to pick up technical concepts (e.g. SQL, software architecture, development pipelines).
Experience using qualitative & quantitative insights to clarify decisions wherever possible.

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, & experience. Full-time employees are eligible for benefits including: medical, dental, & vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life & disability insurance, & paid wellness time & reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates & detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

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