Overview

Glossier is a people-powered beauty ecosystem, leveraging unique & engaging online & offline experiences as well as consumer participation to fuel our growth.  In 10 years, we have built an iconic brand that has revolutionized how consumers, & how the industry, think of beauty. The foundational DNA of our brand is resonant across generations, timeless, & ripe for building upon. Our next step is to bring Glossier to more people in more places.  We are inclusive, customer-devoted, curious, courageous, discerning, & results-driven.

Glossier is looking for a senior Product Quality & Integrity leader to lead a team of quality engineering, quality assurance & manufacturing engineering professionals within the Quality & Commercialization team. This position is a unique opportunity to expand upon the physical product quality function at Glossier, including defining quality processes, supplier audit procedures, manufacturing documentation & overall expectations of operational excellence to support each product launch & post-launch troubleshooting in mass production scale. This role will interact with many cross-functional teams from Marketing, Product Development, Packaging, Supply chain & Customer Experience, driving the message that quality is the number one principle & be in constant communication with Glossiers vendor base, ensuring utmost product quality for every customer across all channels & markets. This role will report to the Sr. Director of Product Operations. 

Six Month Expectations 

• Conduct a gap analysis of current quality & manufacturing processes, identifying areas of inefficiency, risk, & opportunity for improvement
• Develop a clear roadmap & strategy for optimizing quality & manufacturing operations, aligning with the organization's business objectives & long-term growth plans
• Establish key performance indicators (KPIs) & metrics to track progress against quality & manufacturing goals, & implement systems for capturing & analyzing data to drive continuous improvement
• Develop & execute a comprehensive quality strategy that aligns with the organization's overall business objectives & supports its long-term growth plans
• Lead the development & implementation of best-in-class quality systems & processes that support the organizations growth objectives while ensuring compliance with all relevant regulations & guidelines (FDA, MoCRA, EU & international).
• Manage, mentor & provide strategic direction to a team of quality & manufacturing professionals, providing guidance, support, & resources to help them achieve their professional development goals & contribute to the organization's overall success.
• Oversee manufacturing activities at each product launch & on-going production. Lead the development & approval of product quality specifications, standards, inspection processes, defect definitions & tolerance levels for each layer of supply chain
• Identify opportunities for continuous improvement & implement new strategies & technologies to optimize product development, quality, & manufacturing processes, reduce costs, & increase efficiency
• Establish process & lead supplier facility audits for quality & CSR (corporate social responsibility), reviewing adequacy of suppliers quality programs for existing & new vendors

Twelve+ Month Expectations

• Successfully execute on high-impact projects identified during the first 6 months, delivering measurable improvements in quality, operational efficiency, & cost savings
• Develop & implement new quality systems & processes to optimize manufacturing operations, reduce costs, & increase efficiency
• Establish a culture of data-driven decision making & continuous improvement, leveraging KPIs & metrics to drive performance & identify areas for further improvement
• Mentor & develop team members to build a high-performing, cross-functional team focused on quality & manufacturing excellence
• Establish & maintain strong relationships with suppliers & vendors, ensuring that they are aligned around the organizations quality objectives & have the resources & support they need to meet these standards
• Develop & present regular updates to executive leadership & other stakeholders on progress against quality & manufacturing goals, including successes, challenges, & opportunities for improvement

Qualifications 

• Bachelor's in Engineering, or other technical related discipline
• 10+ years of quality management experience within manufacturing, processing & engineering in beauty, chemical, or CPG 
• Six Sigma certification preferred
• Experience leading technical quality improvement initiatives within a FDA regulated facility
• Demonstrated ability to build & grow a team of product integrity professionals
• Experience in GMP/cGMP processes & documentation requirements
• Quality tool knowledge in data collection, process control 
• Self-motivated & proactive with demonstrated creative & critical thinking capabilities
• Team player with strong interpersonal & executive communication skills
• Schedule to support domestic & international travel (up to 15%)
• Ability to multitask & adapt to a rapidly evolving product environment

In accordance with the applicable law, the following represents a good faith estimate of the minimum & maximum compensation range for this position:

• The estimated annual pay range for this role is $140,000 - $175,000.
• There may be future opportunities for continued pay progression based on continued strong performance in the role.Full-time positions are also eligible for a competitive compensation & benefits package that include medical health insurance, 401K, equity in the form of Restricted Stock Units, Paid Time Off, Short Term & Long Term Disability leave, & a range of other benefits.
• Learn more at the Glossier Career page.

Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidates qualifications, skills, & experience. 

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We are an Equal Employment Opportunity (EEO) Employer. It has been & will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, & termination.