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Hi, we're Oscar. We're hiring a Manager to join our Clinical Operations team.
Oscar is the first health insurance company built around a full stack technology platform & a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.
About the role:
You will oversee the day to day operations of a virtual clinical practice. You will be responsible for managing medical assistants, administrative assistants, & workforce management analysts to ensure efficient workflow, exceptional patient experience, & reliable provider support. You should be process driven, people focused & thrive in a fast paced, technology enabled care environment.
You will report into the Director, Clinical Operations.
Work Location: This position is based in our NYC office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings & events, while your other two office days are flexible to suit your schedule. #LI-Hybrid
Pay Transparency: The base pay for this role is: $98,400 - $129,150 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program & annual performance bonuses.
Responsibilities:
- Lead day to day operations of a virtual clinical practice, overseeing medical assistants, administrative assistants, & workforce management analysts.
- Ensure staffing level, scheduling coverage, & workflow execution meet clinical & operational KPIs.
- Provide direct supervision, coaching, & performance management for all assigned team members.
- Partner with workforce analysts to forecast volumes, optimize staffing models, & ensure adherence to schedule productivity targets.
- Monitor operational dashboards & queue performance; identify trends & implement process improvements.
- Serve as the operational point of contact between clinical support teams, providers & clinical leadership.
- Support onboarding, training & ongoing competency development of staff.
- Collaborate with cross-functional teams such as provider operations, licensing/credentialing, & quality to ensure seamless clinic operations.
- Compliance with all applicable laws & regulations
- Other duties as assigned
Requirements:
- 4+ years of experience in healthcare operations, clinical administration, or similar environment
- Prior leadership experience managing clinical or administrative staff
- Strong understanding of clinical workflows, virtual care operations, & scheduling/workforce management practices.
- Proficiency with virtual care platforms, EHRs, & operational tools
Bonus points:
- Experience in Virtual Primary Care, Urgent Care or telehealth environments
- Experience leading multi-disciplinary teams (Medical Assistants, Admin Assistants, Workforce Management)
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This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, & experience. Full-time employees are eligible for benefits including: medical, dental, & vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life & disability insurance, & paid wellness time & reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates & detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, & disclosure of applicants personal information as well as applicants rights over their personal information, please see our Privacy Policy.
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