Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

Taskforce Technology Manager, New York City

Were seeking a full-time Taskforce Technology Manager to join our AV Technology Operations team in New York City. The Taskforce Technology Manager will report directly to the Senior Director of AV. This is a role that will work both remotely & on property in Manhattan. 

What Youll Do:

The Taskforce Technology Manager will be responsible for the creation, optimization, maintenance, & delivery of critical learning programs that are strategically aligned to Convenes organizational goals & objectives as well as ad-hoc property operations support. 

In this role you will oversee & develop all training for one or more of Convenes AV Departments. You will interact directly with senior leadership to define departmental training goals, propose solutions, enter data into our Learning Management System, & provide ad-hoc support to the AV organizational structure at large. 

The Taskforce Technology Manager will:

• Collaborate with Subject Matter Experts (SMEs) to analyze functional requirements, define learning objectives, & design & implement training programs
• Leverage learning as a change management tool partnering with key stakeholders & our internal communications team
• Deliver select content to our internal teams, manage surveys to monitor, learn from & improve on our Instructor Led Training offerings 
• Work closely with the AV Operations team to execute on client needs, problem solving where  necessary..
• Manage & track our annual compliance training program & process
• Use Litmos, our Learning Management System, to create, disseminate, & certify team members on eLearning content
• Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, departments, & vendors.
• Assist in any areas of daily operation.

Responsible for Training & Development:

• Cross-train in other functions as needed.
• Assist with developing a healthy employee relations climate, including employee motivation & coaching across multiple properties.
• Participate in collaborative project efforts with both the technology team & other departments.
• Interview & hire prospective candidates for all positions in the department using targeted selection.
• Stay current on industry trends in special events/meetings through benchmarking, trade publications, competitive shopping, & special event conferences.
• Review all departmental SOPs on a quarterly basis & update as needed.
  
  

Reporting

• Completion of weekly/monthly status reports.
• Maintain & uphold Convenes cultural standards.
• Perform other duties as requested by management.
• Show initiative & drive to solve problems.
• Portray a polished, professional image according to Convene dress code standards.  

What We Look For:

• High school diploma/GED required, Bachelors Degree preferred.
• 4+ years experience in managing AV & IT equipment & computer software systems.
• Customer service & hospitality experience preferred. 
• Experience in the basic installation, configuration, operation, & administration of operating systems, applications & hardware for Macs, PCs, LANs, servers.
• Proficient in Microsoft Office & Apple iWorks suite of business applications.  
• Experience with LMS applications.
• Flexible, long, & weekend hours are sometimes required.

Compensation:

The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job. Job duties & responsibilities are subject to change based on changing business needs & conditions.

Base Salary:

Salary Min: $80,000  Salary Max: $87,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, & gather. It creates hospitality-driven experiences & uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, & Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, & building amenity centers. With hospitality at its core, each brand & product offers on-site culinary, in-room A/V, production services, & dedicated hospitality staffing resources.As the largest single provider of dedicated meeting & event venues in the U.S. & UK, & with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.

Were Here For You: 

At Convene, youll receive:

Health & Wellness

• Excellent health coverage for you & your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being & support for everyday life
• Fertility & family planning through Kindbody

Time Off & Work-Life Balance

• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge
• Paid time off for new parents: maternity, paternity, adoption

Financial Support & Benefits

• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development & Recognition

• Continuous professional & personal development support
• Employee recognition & reward programs to mark achievements & milestones

Community & Impact

• Opportunities to volunteer, donate, & participate in community give-back initiatives
• The opportunity to have a significant impact on your team & the business in the work that you do

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