The Team

The Global IT Operations team at VaynerX is tasked with providing best-in-class technical support to our employees & ensuring they have the tools & resources they need to execute at a high level. On this team, you wont just be pushing buttons & sending emails - youll bring your critical thinking skills & an openness to learning new things as we find innovative ways to bring value to our team. We are the backbone of a rapidly growing digital agency, & a sense of enthusiasm & empathy underscores everything we do. We are on the frontlines, working side by side with our fellow team members & contributing to the culture & values that help make VaynerX a great place to grow your career.

The Role

We are seeking an experienced Director of IT to join the Global IT Operations team. In this role, you will be a key leader responsible for implementing & shaping the IT strategy for the global VaynerX team. This role involves overseeing the technology infrastructure, managing the US-based IT team, & collaborating with cross-functional partners around the world to ensure the seamless integration of the hardware & software platforms that support our business.

Reporting to the VP of Global Information Security & Compliance, youll also be responsible for the Global IT budget & oversee the IT Procurement function, including hardware purchasing, software licensing & renewals, budget planning, & vendor contract negotiations. Youll work closely with the IT Support team in New York & Los Angeles to ensure all processes (help desk, onboarding/offboarding, policy enforcement, & more) are being executed at a high level, & youll work with our Network & Systems Engineer to design a modern & secure network infrastructure in our physical office locations. You should have a natural curiosity & a strong desire to find innovative technical solutions that have a positive impact.

This is a fantastic opportunity for an IT leader who is looking to take the next step in their career & help build the IT strategy for VaynerX for many years to come. If this sounds like the right opportunity for you, please reach out. 

Responsibilities

• Develop & execute the Global IT strategy in alignment with business goals & objectives
• Provide leadership & guidance to the IT team, fostering a culture of innovation, collaboration, & continuous improvement
• Oversee the design, implementation, & maintenance of the IT infrastructure, ensuring scalability, reliability, & security
• Collaborate with 3rd party vendors & service providers to optimize IT systems & solutions
• Implement & monitor security measures to safeguard digital assets, systems, & data
• Collaborate with our Finance, HR, Legal, & Office Operations teams to integrate technology solutions that enhance business processes & workflows
• Lead all IT Procurement functions, including hardware purchasing, software licensing & renewals, budget planning, & vendor contract negotiations
• Own & be accountable for the Global IT Operations budget
• Ensure a consistent IT policy approach for all VaynerX office locations around the world
• Serve as a key stakeholder for any IT requirements for new office locations
• Partner with IT Security on any cross-functional security initiatives 
• Respond to escalated requests coming out of our internal ticketing system

Desired Experience:

• At least 7 years of proven experience in an IT leadership role, preferably at a startup company
• Strong understanding of digital marketing operations & associated technology requirements
• In-depth knowledge of IT infrastructure & IT security best practices in cloud-first environments
• Experience being part of a globally-distributed IT team
• Experience in managing the IT help desk function, ensuring timely & effective resolution of user issues
• Excellent communication & interpersonal skills, with the ability to collaborate effectively across departments
• Strong experience in budget management & resource planning
• An innate passion for helping others, & a willingness to take on new challenges
• Extensive experience as an administrator for the following tools: Google Workspace, Slack, Office 365, & Adobe Creative Cloud
• Strong experience in managing Apple macOS devices in an enterprise environment using MDMs such as JAMF or Mosyle
• Experience with Microsoft Intune & Windows PC deployment & management
• Experience with implementing Single Sign On (SSO) & strong skills with identity management & authentication tools
• Some experience with A/V setup & live streaming town hall events
• Familiarity with APIs, automation, reporting, & some coding experience

Salary range: $150k-$200k