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SurveyMonkey // online survey platform
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What we're looking for

We are looking for a Marketing Operations Manager to manage marketing automation, execute campaigns, optimize processes, & measure outcomes. You will help influence the Marketing Operations roadmap & vision, & will make a significant impact as we embark on our next chapter as a public company.You will work with two other Marketing Operations Managers & support our internal Demand Generation & Sales teams.

You will

  • Manage end-to-end campaign execution (including email building, database segmentation, webinar building, QA)
  • Report on campaign outcomes such as MQLs generated, sales follow up, pipeline created, & closed won bookings
  • Be a strategic partner for driving the success for the EMEA Demand Generation team; attend pillar team meetings & strategize with the Marketing Operations team on best practices for campaign execution & driving outcomes
  • Establish scalable processes & workflows in HubSpot to ensure best practices for campaign execution, lead management, & efficient sales follow up
  • Work with Demand Generation on campaign creation, Web on implementing forms & UTM parameters, Sales Operations on lead handoff through, & Business Systems on reporting needs
  • Explore data to find trends, identify potential data issues, monitor MQL progress, & spot areas of improvement for processes & data quality
  • Monitor reports to measure campaign outcomes in partnership with MOPS team to optimize performance
  • Field ad hoc requests from Demand Generation, troubleshoot data flow issues, refine Marketing Operations processes, standardize reporting with Sales Operations

You have

  • At least 2 years of Marketing Operations experience; ideally in tech
  • Advanced experience working with marketing automation systems & CRMs
  • First-hand experience building a lead database & managing lead source tracking
  • An advanced understanding of the campaign management process, attribution & measurement, & marketing funnel management
  • Experience using data to drive actionable insights
  • Collaborated well with cross-functional partners & build relationships across teams
  • Comfortable presenting complex processes, recommendations, & data to audiences across team & organizational levels
  • Familiarity with platforms for hosting webinars & virtual events

Who we are & what we do

Momentive (NASDAQ: MNTV), maker of SurveyMonkey, is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity & technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, & its brand & market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, & product experience. Our vision is to improve human experiences by amplifying individual voices. Learn more at

What we offer our employees

Momentive is a place where the curious come to grow & shape what's next. By embedding inclusion into our processes, policies, benefits, & culture for our 1,600+ employees across North America, Europe, & APAC, we're building a workplace where people of every background can excel.

We've won multiple Culture & Employee awards, including Comparably's Best Workplace for Women & Diversity, & received recognition for our forward-looking benefits policies, including best workplace for parents, vendor benefits standards, our annual holiday refresh, retirement benefits, & Take 4 sabbaticals.

Our commitment to an inclusive workplace

Momentive is an equal opportunity employer & is committed to providing a workplace free from harassment & discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, & the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.


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