Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

Senior Technology Manager, New York City

Convene is seeking an experienced & dynamic Senior AV Event Technology Manager (Senior Technology Manager) to join our AV Operations team at the prestigious 225 Liberty Street location in Downtown Manhattan. This is an exciting opportunity to be a key player in one of Convenes premier event spaces. The Senior Technology Manager will report directly to the propertys General Manager & our Regional AV Manager.  

What Youll Do:

The Senior Technology Manager is responsible for the oversight & management of all information technology services for clients & employees, including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, & advanced   rigging best practices, & large scale event logistics.  They ensure exceptional experiences for all meetings, conferences, & work-related technology needs by working closely with clients & collaborating with Sales, Operations, & Production team members. Additionally, the Senior Technology Manager will supervise Technology Managers, AV Supervisors, AV Operations Specialists, & other AV personnel providing guidance, training, & support for their personal, technical, & overall career development. The Senior Technology Manager embodies & upholds Convene's cultural standards. They are a proactive problem-solver, ready to take on additional tasks & challenges as they arise, all while maintaining a professional demeanor.

Operations Management: 

• Manage & delegate tasks to a team of Technology Managers, AV Supervisors, AV Operations Specialists, & other specialized AV members across this dedicated location
• Manage & ensure performance goals are met for all team members
• Provide guidance & troubleshooting for junior team members & clients
• Manage physical assets & inventory
• Manage & troubleshoot AV equipment, including audio, video, lighting, & computer networking systems
• Evaluate & troubleshoot personal computers, mobile devices, & network components
• Coordinate with clients to ensure their technology needs are met
• Coordinate load in & load out logistics & schedules
• Provide consultative technology sales for client programs & review all pre-contracted technology with clients during the planning process
• Ensure that booking guidelines are followed & that all leaders are maximizing space & revenue
• Provide excellent customer service & maintain positive relationships with Convene team members, divisions, & vendors
• Attend PEO, Pre-Con, & pre-production meetings as needed
• Direct day-to-day floor operations, including set & strike, & scheduling of internal & external personnel
• Create weekly schedules for Technology Specialists & coordinate with other locations to share resources
• Maintain positive relationships with clients & assist with any reasonable requests during programs
• Interact with Relationship Sales Managers to understand client experience with Convene
• Prepare & follow-up on sales quotes using revenue maximization techniques
• Assist in any area of daily operation

Training & Development:

• Assist with developing a healthy employee relations climate, including employee motivation & coaching
• Participate in collaborative project efforts with other departments
• Cross-train in other conference center related areas
• Participate in employee performance reviews
• Mentor Technology Specialists to ensure consistent customer service
• Interview, hire, & train candidates for open positions within the AV department
• Stay current on industry trends through benchmarking, trade publications, competitive shopping, & conferences
• Review & update departmental SOPs quarterly

Financial Responsibilities:

• Weekly financial reporting of client programs, including labor hours/dollar amounts, & other departmental expenses
• Review & ensure accuracy of P&L/General Ledger reports
• Timely approval & submission of vendor invoices to Accounts Payable
• Participate in annual budgeting process
• Complete weekly/monthly status reports

What We Look For:

• High school diploma/GED required; Bachelors Degree preferred
• CTS or comparable industry certification preferred
• 9+ years experience managing IT/AV equipment & computer software systems
• Experience leading team members across multiple locations
• Customer service and/or hospitality experience
• Extensive knowledge of AV equipment (e.g., analog/digital audio mixers, wireless microphone systems, seamless video switchers, & projectors/displays)
• Understanding of Crestron control & hardware endpoints
• Basic knowledge of data networking principles, architecture, & applications
• Experience installing, configuring, operating, & administering operating systems, applications, & hardware for Macs, PCs, LANs, & servers
• Proficient in Microsoft Office & Apple iWorks
• Ability to lead & manage team members while working effectively with internal & external clients
• Experience with CRM applications
• Flexible schedule; long & weekend hours often required
• Ability to lift 25 pounds & climb a ladder
• Ability to stand, sit, or walk for extended periods, & reach overhead & below the knees

Equipment & Technical Qualifications 

• Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers & handhelds, push to talk microphone systems, audio recorders, Dante audio network best practices, Biamp DSPs, & Acoustic reinforcement best practices
• Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems, large format switchers comparable to Aquilon CMAx, Barco E2/E3, Ross, Grass Valley
• Lighting: Up lights, GOBOs, DMX addressing, lighting console programming including, but not limited to, cues/universes/scenes

IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate & trouble shoot hard/soft video codecs, other collaboration tools & equipment

• Control: Familiarity with Crestron control systems & associated hardware

Compensation:

The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job. Job duties & responsibilities are subject to change based on changing business needs & conditions.

Base Salary:

Salary Min: $90,000  Salary Max: $100,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, & gather. It creates hospitality-driven experiences & uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, & Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, & building amenity centers. With hospitality at its core, each brand & product offers on-site culinary, in-room A/V, production services, & dedicated hospitality staffing resources.As the largest single provider of dedicated meeting & event venues in the U.S. & UK, & with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.

Were Here For You: 

At Convene, youll receive:

Health & Wellness

• Excellent health coverage for you & your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being & support for everyday life
• Fertility & family planning through Kindbody

Time Off & Work-Life Balance

• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge
• Paid time off for new parents: maternity, paternity, adoption

Financial Support & Benefits

• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development & Recognition

• Continuous professional & personal development support
• Employee recognition & reward programs to mark achievements & milestones

Community & Impact

• Opportunities to volunteer, donate, & participate in community give-back initiatives
• The opportunity to have a significant impact on your team & the business in the work that you do

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