Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

Were seeking a Hospitality Service Technician to join our Operations team. The Hospitality Service Technician will report directly to the Service Manager/Supervisor.

What Youll Do:

The Hospitality Service Technician will provide genuine anticipatory service to clients & participants in all aspects of hospitality & conference services. In this position, you will interact with our clients & ensure they have a great experience at Convene. You will work in partnership with the Culinary, Production, Technology teams to ensure we are exceeding the expectations of our clients. At all times, the Service Technician is expected to be attentive to our clients needs & make them feel welcomed, important, & relaxed. We need someone with excellent communication & interpersonal skills, as well as someone highly motivated & ready to work with others. Our employees carry our Core Values every day: Genuine, Relentless, Integrity, & Teamwork.  

• Greet all clients with enthusiasm & friendliness

• Maintain a warm & friendly demeanor at all times

• Provide world-class service, in accordance with our Brand Standards

• Set up, replenish, maintain, & breakdown Food & Beverage stations

• Accommodate special client needs & last minute requests

• Develop relationships with clients

• Accurately answer client questions about culinary & our spaces in a friendly manner

• Read, understand, & execute Program Execution Orders

• Follow checklists & Standard Operating Procedures

• Set up & breakdown conference rooms & refreshing rooms as needed

• Perform facility maintenance

• Maintain safe, clean, organized, & well-stocked work areas

• Responsible for constant sanitation, organization, & proper food handling

• Have full knowledge of menus, recipes, & other pertinent information

• Perform opening, mid-shift, & closing duties in accordance with company standards

• Perform cleaning duties including: wiping down tables & chairs, cleaning glasses, washing dishes, polishing glass & silverware, making rollups

• Maintain a professional appearance at all times

• Maintain professional working relationships with team

• Follows all Company drink recipes & procedures

• Proficiently prepares blended & cold drinks provided by the cafe

• Full knowledge of coffee & tea menu

• Perform additional duties as assigned

What We Look For: 

• Minimum 2 years server experience

• 1 year of coffee experience a plus

• Basic knowledge of food & beverage

• Proven excellent communication & interpersonal skills

• Proven good organizational skills

• Must be highly motivated & ready to lead other team members

• Proficient in multitasking

• Food Hygiene or Food Handling Certificate preferred

• TIPS Certification preferred

• Flexible & long hours are sometimes required.

• Ability to move, carry, push, pull & place objects up to 25 pounds without assistance

• Ability to reach overhead & below the knees

• Ability to stand, sit, & walk for an extended period of time

Compensation: 

The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job.  Job duties & responsibilities are subject to change based on changing business needs & conditions.

Full Time Hourly Rate: $21

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Who We Are:

Convene is a premium hospitality company that designs & operates meeting, event, flexible office, & membership spaces. With a network of 38 locations across nine cities in the U.S. & UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, & a warm & welcoming environment to create a turnkey solution for extraordinary meeting & work experiences. Founded in 2009 with the goal of bringing hospitality & lifestyle into traditional commercial real estate assets, Convene partners with the industrys top landlords to deliver increased value to their assets & premium experiences to their tenants. The company counts Hudsons Bay Company, Ares, & RXR Realty among its investors & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by magazine, Fortune magazine, & Built In.  Learn more at https://convene.com/  

Were Here For You: 

At Convene, youll receive:

• Excellent health coverage for you & your family starting day one
• Medical & insurance navigation support through Eden Health
• Flexible vacation time plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge 
• 401K plan with company matching
• Professional development support 
• A chance to be part of a dynamic, growing team 
• The opportunity to have a significant impact on your team & the business in the work that you do 
• A culture of GRIT (Genuine, Relentless, Integrity & Teamwork)

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