About Harrys 

Harrys started in 2013 with a specific goal: disrupt the shaving industry by creating an innovative, everyday product at a fair price. Since then, Harrys has expanded to Canada & Europe, developed relationships with retailers such as Target & Walmart, expanded our grooming brand into a personal care powerhouse, launched two new brands including Flamingo & Cat Person, & made our first brand acquisition with Lum. 

The key to our success? Our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, & logistics specialists, the Harrys team is composed of some of the most brilliant, diverse, & humble people youll ever meet. 

Our brands answer unmet consumer needs, but our company is a place of inclusion & innovation that attracts some of the brightest minds across industries, geographies, & backgrounds. Whether we have a team of 5 or 500, our core values & our startup mentality remain; we value continuous improvement & learning, teamwork & collaboration, creative problem solving, & open & direct dialogue & feedback.

The Harry's Inc working model is in-office Tuesday, Wednesday, & Thursday. Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays & lunch on Thursdays, & fully stocked kitchens with snacks, coffee, & drinks everyday.  Cant forget the free products & the opportunity to have some meetings without Zoom!

About the team

The North American Supply Chain Operations team oversees the final stages of the supply chain to move products from our suppliers to our customers as efficiently & effectively as possible. Our Retail customers span across the mass retail, grocery, drug, dollar, & specialty channels. We manage a global network that aims to provide best-in-class service to all stakeholders.

About the role

We are looking for a high-performing individual to support our North American distribution network. This individual will oversee end-to-end customer delivery. This includes ensuring orders are processed at the distribution center, fulfilled, & then delivered to the end customer on time, & in-full. You will serve as the subject matter expert on all aspects of fulfillment, logistics, & chargebacks for your respective retailer(s). You will work cross-functionally with internal & external stakeholders on OTIF improvement, process improvement, chargeback prevention, cost savings, & NPI initiatives. The role will exercise all areas of your skillset; operational, analytics & reporting, project management, risk assessment, etc!

What you will accomplish:

• Oversee customer delivery operations within our North American distribution & fulfillment footprint
• Collaborate with Retail Planning, Supply Planning, Systems, Finance, & Accounting to ensure proper fulfillment of orders
• Work with Retail team each week on upcoming orders, define risks & priorities
• Root cause operational chargebacks & quality violations with our 3PL partners
• Monitor & influence our KPIs for on-time delivery, chargebacks rates, & cost of service.
• Create Standard Operating Procedures to ensure quality & consistency at distribution centers
• Drive forward continuous improvement & operational excellence across our distribution & supply chain network

This should describe you:

• You have a 2-4 years work experience in an operational role
• You are data-driven & highly-skilled with Excel
• You have strong communication, teamwork, problem-solving, & interpersonal skills
• You have a strong work ethic; able to independently own & drive projects in a fast-paced, dynamic environment
• Comfortable making informed decisions with imperfect information
• Sense of urgency: bias for taking action. Self-starting capability required to achieve high expectations in a fast paced environment
• You take previous reflections & learnings & uses them to improve processes, systems & overall work quality
• You are able to travel to our distribution centers, conferences, & large retail customers (2-5 visits per year)

Heres who youll work with:

• Reporting to Head of North American Retail Supply Chain
• Working within the broader North American Supply Chain team
• Working cross-functionally with Retail Planning, Global Supply, IT Systems, Finance, & Accounting

Benefits & perks

• Medical, dental, & vision coverage
• 401k match
• Equity in Harrys 
• Flexible time off & working hours
• Wellness & L&D stipends
• 4 weeks sabbatical after 5 years, 6 weeks after 10 years, & 8 weeks after 15 years 
• Up to 20 weeks of pregnancy leave & up to 16 weeks of parental leave
• Fun IRL & virtual events including happy hours, team building events, & parties on our rooftop
• Free products from all of our brands

Harrys is committed to bringing together individuals from different backgrounds & perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, & do great work together.

Harrys is an Equal Opportunity Employer, providing equal employment & advancement opportunities to all individuals. We recruit, hire & promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth & related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture & protective hairstyles or any other status protected under applicable federal, state & local laws. Harrys commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline & access to benefits & training.

We respect the laws enforced by the EEOC & are dedicated to going above & beyond in fostering diversity across our company.

We cant quantify all of the intangible things we think youll love about working at Harrys, like the exciting challenges we tackle, the smart & humble team youll get to work with, & our supportive & inclusive culture. That said, our salary ranges are based on paying competitively for our size & industry, & are one part of our total rewards package, which also includes a comprehensive set of benefits & our equity program. The base salary hiring range for this position is $71,200-$97,900, but the final compensation offer will ultimately be based on the candidates location, skill level & experience.  

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