Who we are

DoubleVerify is a leading software platform for digital media measurement, data & analytics. DVs mission is to be the definitive source of transparency & data-driven insights into the quality & effectiveness of digital advertising for the worlds largest brands, publishers & digital ad platforms. DVs technology platform provides advertisers with consistent & unbiased data & analytics that can be used to optimize the quality & return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

What youll do

You will be responsible for determining & solving internal operational deficiencies within our Salesforce support team processes by implementing SFDC configuration changes following a defined SDLC cycle. Communication & documentation are vital in succeeding in this role, as it is an internal-facing position that interacts with people at all levels & across all functions on behalf of the Salesforce Support team. You will also be responsible for supporting & interacting with all internal users of our systems. You will work closely with members of the Salesforce support team to resolve escalations from users, ensuring user satisfaction in the entire end-to-end support process. Additional responsibilities include the following:

• Implementing Salesforce updates, testing new features, & managing system upgrades
• Build & configure features & customization within Salesforce to meet the Support Team's needs
• Communicating thorough responses that convey appropriate user-directing solutions via our Salesforce application
• Ability to manage user satisfaction via detailed & accurate instructions 
• Proactively engage users to determine the best way to accomplish what they are looking for, & give detailed proposals to the team
• Providing user training on Salesforce features, functionalities, & best practices
• Ensuring Salesforce data adheres to company security policies & regulatory compliance requirements
• Regular data quality Q/A & clean-up within Salesforce & other systems as necessary
• Work with your team to determine the best solutions to create operational efficiencies across the Support Team
• Work on more complex system customizations & special projects as identified by management
• Keep up to date with new SFDC features & releases to use all tools at our disposal & optimize builds

Who you are

• 3+ years of SFDC Administrator experience, preferably in online media
• Bachelors degree from an accredited institution or equivalent work experience
• SFDC Administrator Certification
• Experience with Sales Cloud, Service Cloud & Experience (Community) Cloud preferred
• Experience working with Salesforce ETL applications such as DataLoader, DemandTools, Jitterbit
• Proficiency in MS Excel & Word & experience working in a Salesforce system
• Thorough knowledge of Salesforce core functionalities, including customization options, data management tools, & automation features
• Ability to manage multiple projects simultaneously, prioritize tasks, & meet deadlines
• Outstanding written & verbal communication skills, capable of conveying issues clearly, making points concisely, & ensuring successful overall communication channels
• Organized with a rigorous attention to detail, drive for excellence, & a positive can-do approach
• Ability to clearly & effectively communicate with users & all levels of management across different functions
• Comfortable working in an agile environment with a small team of administrators
• Strong analytical & problem-solving skills with the ability to work independently & collaboratively
• Ability to set goals, meet/exceed deadlines, & successfully manage multiple assignments concurrently
• Ability to adapt to & embrace change

Hybrid 3 days in office

The successful candidates starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, & balancing internal equity relative to peers at DV.
The estimated salary range for this role based on the qualifications set forth in the job description is between [$72,000-156,000]. This role will also be eligible for bonus/commission (as applicable), equity, & benefits.
The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, & recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women & other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but youre not sure that you check every box, apply anyway!