Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.

Via has partnered with 100+ cities & public transit agencies around the world to deploy our mobility technology. As our Charlottesville-based Field Operations Manager on Vias Transit-as-a-Service (TaaS) Operations team, youll be responsible for managing operations using our innovative technology platform. Youll manage daily operations while driving continuous improvement & growth of our services.

What You'll Do:

• Ensure operational excellence, customer satisfaction, & an unbelievable customer experience
• Oversee operations in person during the start of service (Early AM) to ensure we are meeting service standards 
• Manage driver supply to ensure we have the right number of drivers on the road in order to meet demand 
• Prioritize operational issues as the real-time point of contact & implement creative solutions to solve problems as they arise
• Respond to driver feedback & live customer issues
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, & tools to drive rapid growth

Who You Are:

• A self-starter who is comfortable taking on a high level of responsibility
• Previous project management, operations, or customer service experience are a plus
• Outgoing & sociable; skilled at communicating professionally with partners, customers & driver partners from a broad range of backgrounds
• Willing to wear multiple hats & contribute on projects of all types
• Fluent in English, additional languages a plus
• Based in the Charlottesville, VA area & can easily be on site 3 days a week
• Experienced in managing (including scheduling) a team 
• Excited to taking initiative & own new projects
• Comfortable with ambiguity with the ability to evolve / adapt as conditions change
• Experienced in managing projects with multiple stakeholders
• Bachelors degree is a plus

Compensation & Benefits:

• Final salary will be determined by the candidates experience, knowledge, & skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $55,000 - $65,000 per year
• We are proud to offer a generous & comprehensive benefits package, including free medical plans & 401K matching.

Were Via, & we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, & provides everyone with accessible, efficient, & affordable ways of getting around. 

We created the first end-to-end TransitTech solution for cities & transit agencies, offering world-class software, service design, & operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive & authentic workplace. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, & voices are welcomed & celebrated at Via.

Ready to join the ride? 

Via is an equal opportunity employer.